Let me start with an analogy. If you bought a pair of Nike running shoes from Amazon and got a great deal, you're going to get the same quality if you got them from Nike itself, right? That apparently doesn't transfer to the hotel industry, especially if you book the Creekside Inn.
We did our due diligence and found a great deal through Hotwire. But upon check in, we got the most undesirable room in the place with ONE queen bed. When we asked if we could get a king or double beds, we were told they didn't have any more doubles... if we wanted a king, it would be an extra $80. When pressed on the issue, Prabin,? the dude at the registration desk, said he couldn't help us. It was 80 bucks or the room he'd assign to us. When pressed further, he was suddenly sold out and didn't want to help us any more.
Obviously irritated with us, he turned to a gentleman who had approached the desk. Guess what, the man wasn't happy with his room either, but Prabin suddenly pulled out a nicer room out of his backside and voila, the man was granted his wish. We on the other hand, were basically dared to take the room or walk away and find other accommodations, which we did.
It's not like this place is all that great, it's a motel dressed up to look like a 3-star hotel. It's a dump with a fresh coat of paint.
This seems to be happening more and more with Hotwire and Expedia. Hotels are dumping their less desirable rooms and giving them to people who book through these sites. What makes matters worse, you get places such as the CREEP-SIDE INN, where you get treated with bad attitude and condescending manners.
In all fairness, it's not and indictment on everyone. The night before, because we found ourselves in Palo Alto 24 hours sooner than expected, we booked the Westin through Hotwire. Upon check in, we were given a double bed, when we asked the front desk person if by chance we could be given a king-size bed, it was done immediately and with a smile. If the Westin can do this, by far a much nicer property, why can't the dumpy and moldy Creekside Inn.
Even if they were giving away free rooms at the Creekside Inn and there wasn't another place for miles, I would rather sleep on a park bench than ever set foot at this place again and much less spend any of my money here. People don't need to be treated like trash and without grace. This Prabin guy at the "Bates Motel" AKA Creekside Inn can't even spell customer care and service. Thanks for listening. You've been warned!
- Official Description (provided by the hotel):
- Experience a charming boutique hotel in beautiful Palo Alto, California. Set along a scenic creek and gardens, the Creekside Inn offers contemporary accommodations, meeting rooms and event space, electric vehicle charging stations, on-site dining, an outdoor heated pool and a local hybrid car shuttle. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Priceline, Hotwire and Cancelon so you can book your Creekside Inn - A Greystone Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Creekside Hotel Palo Alto