I'm not one to ever write comments anywhere but after my experience at the Creekside Inn the last few times, I had to set up an account to write a review. I've stayed there twice with my husband since we come to Stanford often and though at first the Inn looks like a motel, they have done their best to upkeep it. During both of my visits I was startled by the outstanding service I was given by the staff there. When making reservations, the staff was very polite and informative. When my husband and I checked in weeks later, I was so surprised to see that the young lady,Shimali, who made my reservation, remembered talking to us over the phone. She went above and beyond to accommodate us, and show us our room and even show us a couple different rooms later for future stays. She connected with us and never once did I feel like she was just making small talk to be polite when I would be at the front desk waiting for the shuttle/ getting their complimentary pastries. Even the housekeepers were very friendly, and always asking us how we were when we passed by them. When calling the front desk in the evening for extra towels/ shampoos the FD gentleman Derek sent someone right away and even called to make sure we got everything. The shuttle service drivers are also very friendly and accommodating. I honestly felt like the customer service out did even The Ritz.
Only thing I would say is, wish their creek wasn't dry...but I guess that's on Mother Nature
- Official Description (provided by the hotel):
- Experience a charming boutique hotel in beautiful Palo Alto, California. Set along a scenic creek and gardens, the Creekside Inn offers contemporary accommodations, meeting rooms and event space, electric vehicle charging stations, on-site dining, an outdoor heated pool and a local hybrid car shuttle. ... more less
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- Also Known As:
- Creekside Hotel Palo Alto