First the positives: Although the hotel is situated between a busy highway on one side and railroad tracks on the other, it's intelligent site-design assures that most rooms are unaffected by the noise from either. Second, the bathrooms (or at least the one in the room I had) was large and sumptuous. Third, the front desk staff were pleasant and efficient.
But also the negatives: The room décor was drab and dated, and the large chair was uncomfortable. The room smelled faintly of tobacco smoke, even though this is theoretically an entirely non-smoking hotel. The telephones didn't work, at least for the purpose of calling the front desk. The buffet breakfast - at $19 plus tax and tip - looked barely adequate, and certainly not worth the price. Additionally, there are some unusual extra charges. For a luxury hotel, charging anything for Wi-Fi/Ethernet is a stretch, but here the price is $10 per day. There is also a $14 per day charge for self-parking - even though this is a suburban hotel. (Apparently, the front desk has broad discretion to waive both of these charges.)
Finally, there wasthe matter of obtaining driving directions. Neither MapQuest nor Google were helpful if one as driving south on El Camino, so I called the hotel directly. The first person I spoke to gave me directions that I knew were impossible, as they involved a left turn onto a street where none was allowed. The second person gave me better guidance (make a signal- permitted U-turn, beyond the hotel.) But even those directions weren't quite right, as that same kind of traffic-signaled U-Turn could have been made about a mile sooner.
- Official Description (provided by the hotel):
- Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Palo Alto Hotel Palo Alto
- Westin Palo Alto
- Palo Alto Westin