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“Jewel of a hotel”

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
Reviewed January 24, 2014

Great location across from Stanford University and a huge shopping center with nordstrom, etc. A lovely outdoor pool and welcoming staff. Plus heavenly beds and showers with a separate tub. You will be glad you chose this hotel just like we were.

  • Stayed: January 2014, traveled with friends
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1  Thank Daylevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this reviewResponded February 14, 2014

Dear Daylevy,
Thank you for sharing. We're pleased you enjoyed your stay and hope to welcome you again.
Best Regards,
Tanya F.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 - 279 of 663 reviews

Reviewed January 22, 2014

We are SPG gold members and as usual this Westin offered nothing but the best. Upon arrival we were greeted by a helpful valet and the white tea Westin scent. For those of you who have stayed at the Westin, you know exactly what I am talking about. Of course we received an upgraded room and it was spotless. The bathroom was oversized and the "Heavenly" bed and shower were amazing after a very long day. This hotel is close to everything and just across the street from Stanford.

  • Stayed: January 2014, traveled as a couple
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Thank MJH-1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this reviewResponded February 14, 2014

Dear Elisa E.,
Thank you for sharing your experience via TripAdvisor, we're thrilled that you enjoyed our property. We hope to see you again soon.
Best Regards,
Tanya F.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

My wife and I recently stayed at the Westin in Palo Alto. The hotel was wonderfully kept and the service met Westin's typical high level of service. Great hotel for convenient access to Stanford and all of downtown Palo Alto.

  • Stayed: October 2013, traveled as a couple
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1  Thank Grinadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2013

This was my first time in Palo Alto. All attendants on Westin are really kind and gentle. Room in perfect condition and bathroom clean. The bar in the lobby is really good.

Pros:
- Location
- Good service

Cons:
- Price (above average)

  • Stayed: November 2013, traveled on business
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Thank Rodrigo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this reviewResponded January 22, 2014

Dear Rodrigo S.,
We are so pleased to hear that you enjoyed our hotel and team and appreciate you taking the time to share this feedback. We hope that you will come and see us again on your next visit from Sao Paulo.
Best Regards,
Tanya F.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

We originally chose this property simply because of its proximity to Stanford Medical Center. This hotel has now become one of our favorite hotels. The staff is remarkable, they all embrace the true meaning of hospitality. This unique hotel is immaculate and with the many lovely courtyards one could easily imagine being in Italy. Some of the rooms are small but extremely well appointed, comfortable and cozy. The bathrooms are very large, very beautiful. The underground parking is convenient, as is its location near Stanford Shopping Center, Stanford University and as mentioned, Stanford Medical Center.

  • Stayed: November 2013, traveled on business
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Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this reviewResponded January 22, 2014

Dear Carol H.,
Thank you for choosing to stay at our hotel and for your feedback via TripAdvisor. I'm thrilled to hear that you enjoyed our staff, property and location and hope that you will come and see us again if returning to Palo Alto.
All the best,
Tanya F.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

This hotel is truly exceptional in style, service, and personnel. You are really taken care of as an individual, and the staff understands the needs of a business traveler. Rooms are spacious and modern. Location could not be better. Overall, exceptional.

  • Stayed: December 2013
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Thank loh25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this reviewResponded January 17, 2014

Dear Ioh25,
Thank you for the "Exceptional" and 5 star rating on Trip Advisor. I am so pleased to hear that our team made you feel cared for. We hope to have the opportunity to serve you again soon.
Warmest Regards,
Tanya F.

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Reviewed December 13, 2013

This would be your normal soulless, cramped four star hotel were it not for a unique design that must have been inspired by the Riddler: the hallways are literally destined as a maze, making it quite a challenge to find the elevators. Oh, the hotel also hosts noisy late night parties in the function rooms, providing free music to the bedrooms whether you like it or not.
The beds are nice but the room wet aid in was relatively small with a window that looked out at a window of another room. Surprising Palo Alto is not exactly a cramped city.

Stayed: December 2013, traveled with family
Thank Chaim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this reviewResponded January 17, 2014

Dear Chaim E.,
Thank you for your feedback via TripAdvisor. I am sorry to hear that your stay was less than stellar and would welcome the opportunity to further discuss and attempt to make amends. Please reach out to me directly if that is of interest. Otherwise, we do hope that you will give us another try if returning to Palo Alto to see what you experienced is not the norm for our hotel.
Warmest Regards,
Tanya F.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Palo Alto

Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Phone Number:
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range: $268 - $803 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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