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“Excellent !”

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The Westin Palo Alto
Ranked #10 of 27 Hotels in Palo Alto
Certificate of Excellence
Sao Paulo, SP
1 review
“Excellent !”
Reviewed December 22, 2013

This was my first time in Palo Alto. All attendants on Westin are really kind and gentle. Room in perfect condition and bathroom clean. The bar in the lobby is really good.

Pros:
- Location
- Good service

Cons:
- Price (above average)

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodrigo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, January 22, 2014
Dear Rodrigo S.,
We are so pleased to hear that you enjoyed our hotel and team and appreciate you taking the time to share this feedback. We hope that you will come and see us again on your next visit from Sao Paulo.
Best Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
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English first
Stockton, California
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 21, 2013

We originally chose this property simply because of its proximity to Stanford Medical Center. This hotel has now become one of our favorite hotels. The staff is remarkable, they all embrace the true meaning of hospitality. This unique hotel is immaculate and with the many lovely courtyards one could easily imagine being in Italy. Some of the rooms are small but extremely well appointed, comfortable and cozy. The bathrooms are very large, very beautiful. The underground parking is convenient, as is its location near Stanford Shopping Center, Stanford University and as mentioned, Stanford Medical Center.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, January 22, 2014
Dear Carol H.,
Thank you for choosing to stay at our hotel and for your feedback via TripAdvisor. I'm thrilled to hear that you enjoyed our staff, property and location and hope that you will come and see us again if returning to Palo Alto.
All the best,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 20, 2013

This hotel is truly exceptional in style, service, and personnel. You are really taken care of as an individual, and the staff understands the needs of a business traveler. Rooms are spacious and modern. Location could not be better. Overall, exceptional.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loh25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, January 17, 2014
Dear Ioh25,
Thank you for the "Exceptional" and 5 star rating on Trip Advisor. I am so pleased to hear that our team made you feel cared for. We hope to have the opportunity to serve you again soon.
Warmest Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
Reviewed December 13, 2013 via mobile

This would be your normal soulless, cramped four star hotel were it not for a unique design that must have been inspired by the Riddler: the hallways are literally destined as a maze, making it quite a challenge to find the elevators. Oh, the hotel also hosts noisy late night parties in the function rooms, providing free music to the bedrooms whether you like it or not.
The beds are nice but the room wet aid in was relatively small with a window that looked out at a window of another room. Surprising Palo Alto is not exactly a cramped city.

Stayed December 2013, traveled with family
Helpful?
Thank Chaim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, January 17, 2014
Dear Chaim E.,
Thank you for your feedback via TripAdvisor. I am sorry to hear that your stay was less than stellar and would welcome the opportunity to further discuss and attempt to make amends. Please reach out to me directly if that is of interest. Otherwise, we do hope that you will give us another try if returning to Palo Alto to see what you experienced is not the norm for our hotel.
Warmest Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 9, 2013

I stay here on business regularly and always get a great welcome. The rooms are spacious and it's a nice location right across the street from the mall and a short walk to the parade of independent shops and the lovely bakery. The breakfast buffet at hotel s great with a chef to cook eggs etc. great fresh juice and good service. Outdoor pool is lovely if weather warm enough.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clevis-Crew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, January 17, 2014
Dear Clevis-Crew,
Thank you for your review on TripAdvisor. I am thrilled to hear that you enjoy our property regularly. Your review is evidence that business trips to Palo Alto and specifically the Westin In Palo Alto, do not have to be all work!
We hope to welcome you back soon.
Best Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 5, 2013

This is a the perfect location when you're on a business trip in Palo Alto.It offers good value for the money. The area is very quiet and you will feel very relaxed. The customer service is excellent. The restaurant is serving excellent meals.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, January 17, 2014
Dear Carl F.,
Thank you for sharing your experience. We're pleased that you found the hotel quiet, relaxing, offering the perfect location, great service and restaurant.
We hope to have you as a guest again soon.
Warmest Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake Village, California, USA
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 1, 2013 via mobile

This is a newer hotel that is clean, quiet, perfectly located, and has good service.
We had a suite and a king room on the fifth floor facing the street and both rooms were quiet. The service in the restaurant was great and the check in staff were gracious and helpful as well. The hotel is ideally located close to downtown, the train station, and numerous restaurants.

Stayed December 2013
Helpful?
Thank Elisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, January 17, 2014
Dear Elisa E.,
Thank you for your feedback, we are pleased that you enjoyed so many facets of our property. We hope to have the opportunity to welcome you back again,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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