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“Quality hotel”

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
London
Level 5 Contributor
96 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Quality hotel”
Reviewed August 6, 2013

I stayed at the Westin for four nights on a recent business trip. The staff were all courteous, helpful and friendly.
The Westin has an old fashioned charm about it in a modern setting. The rooms were spacious and well-equipped. The bar staff were knowledgeable and friendly. All in all a quality hotel to be recommended.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonWizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, August 8, 2013
Dear LondonWizard,
Thank you for staying with us and your endorsement of our hotel on Trip Advisor. We're pleased that you found everything agreeable and hope to welcome you back soon.
Warmest Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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657 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
London, United Kingdom
Level 6 Contributor
252 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 5, 2013 via mobile

I love Palo Alto and having been a number of times on business stayed over here with my family whilst on vacation. It's a much nicer hotel than the slightly run down Sheraton next door and much better location-wise than the 4 seasons. Rooms are good Nd a nice if rather small pool enhances the experience. My only complete is that our room was not ready on arrival at 1pm and no apology or accommodation such as an upgrade was made or suggested. Not really good enough.

Stayed August 2013, traveled with family
Helpful?
Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, August 8, 2013
Dear Jonathan T,
Thank you for your continued support of our hotel, we appreciate your business. I'm sorry to hear that your room was not ready upon arrival at 1pm, this is not typical of our property. Please feel free to reach out to me directly to give us an opportunity to make amends.
Warmest Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 4, 2013

The hotel was nice, clean, the room and service were perfect... but compare to other chain of hotels visited during our road trip, the price does not include the parking ($12) and the internet ($10)... There were no 'kitchen facilities'. The room itself was small and cost $135...

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacktroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, August 8, 2013
Dear jacktroll,
Thank you for your feedback about our property. I am thrilled that you found the hotel to be "nice, clean and perfect" and apologize that the prices surprised you. While we realize that Silicon Valley prices are high in general, we do our best to ensure our guests find us to be a good value for their money.
We hope to serve you again should you be returning to the area.
Warmest Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Level 5 Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed July 31, 2013

We stayed here multiple times in July. Sssshhhhh! Don't tell anyone but the Westin is soooooo much better than the Sheraton next door. The location is great especially if you need close access to campus and downtown Palo. The hotel is clean. Rooms are quiet and comfortable. They treat SPG members well.

Stayed July 2013, traveled with family
Helpful?
Thank Jadbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, August 8, 2013
Dear jadbow,
Thank you for taking the time to share your thoughts of our property with the TripAdvisor community. We're so pleased that you enjoyed not only our location and guestrooms, but also felt appreciated as a Starwood Preferred Guest Member. We look forward to hopefully serving you again soon.
Warmest Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Foster City, California
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 27, 2013

At 11PM, there was a problem with the toilet in the room and I called up the desk to send someone over to fix it. After waiting for half an hour, I called up again and the person on the other side of the phone said he would send someone over right away. A few minutes later, a person knocked the door - he handed over the toilet plunger and took off. This was just plain shocking to me. I am not sure how it usually works, but no I don't wanna plunge a toilet myself after paying so much of money for the hotel room. This might be a one time case but it ruined my night.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dustsettler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, August 2, 2013
Dear Dustsettler,
I was very sorry to hear of your experience. We very much appreciate the feedback as it allowed us to address the problem. We hope to have the opportunity to serve you again and prove that service levels such as this are not at all typical of our hotel.
Warmest Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2013

Rooms good as expected, bur service very good indeed. Especially the front desk people were exceptional: friendly, fast, efficient and thoughtful. They made all the difference to me when I arrived, extremely jetlagged and after a flight of more than 11 hours.

Stayed July 2013, traveled solo
Helpful?
Thank ResenarStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, August 2, 2013
Dear ResenarStockholm,
Thank you for staying with us. I am delighted to hear our front office team made a difference in your stay. We hope to see you again soon.
Warmest Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 25, 2013

I often stay here when I travel for work to the Bay Area. I highly recommend this property. Its a bit pricey but overall a great property.

I have not used the swimming pool which looks somewhat small. The location is perfect, right opposite Stanford Univ.

Room Tip: Choose a room facing the front if you want a bright sunny morning
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivekpun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, August 2, 2013
Dear vivekpun,
Wow, 5 stars and a "highly recommend" - we can't thank you enough. We look forward to welcoming you back!
Warmest Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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