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“The best hotel to stay at for families on vacation.” 5 of 5 stars
Review of The Westin Palo Alto

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“The best hotel to stay at for families on vacation.”
5 of 5 stars Reviewed March 17, 2013 via mobile

We stayed at the Westin for our vacation in Palo Alto California. The hotel was spotless clean. The gentleman behind the reception immediately whipped together a goodie bag of gifts for our young kids. All of us had a fabulous time.

If you are looking for a quiet place to stay right in the middle of the hustle and bustle of Silicon Valley, then this is the best place to stay. Especially so for families on vacation.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank RPI-Alum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, May 2, 2013
Dear RPI- Alum,
It's great to hear that you and your family enjoyed your vacation at the Westin Palo Alto. I expect our team enjoys giving out the Westin Kids Club bags almost as much as the kids enjoy receiving them. We hope that you will come back and see us again.
All the best,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
New York, NY
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed February 25, 2013

Not much has changed since I last stayed at the Westin Palo Alto five years ago. The hotel is comfortable and conveniently located, but customer service is not the hotel's strong point.

The staff is always polite and professional, but otherwise useless. Any special requests are met with a "sorry, we can't/won't do that." The staff at this Westin should read my other recent review for the Grand Hyatt Taipei and take some lessons - you're more likely get repeat business visitors if you try finding solutions rather than defaulting to "no."

On one evening, the hotel's internet service -- which is NOT free - broke. Multiple calls to the front desk got little more than a polite "I'm sorry" with no indication that the staff was trying to escalate the issue. If you're traveling on business, as I was, this is not acceptable, especially if the hotel charges about $15 daily for internet service.

The swimming pool had debris in it and didn't look like anybody had cleaned it in a while. (To be fair, the temperature outside never got above 60 while I stayed there, but that doesn't excuse a dirty pool.)

With all that being said, the beds are comfortable, the rooms are clean, the location is within walking distance to University Avenue, and the valet always returned my car quickly.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank NooYawkuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, March 22, 2013
Dear NooYawkuh,
Thank you for taking the time to share your experience via Trip Advisor. We are pleased to hear that you enjoyed the cleanliness, location and comfort of our hotel but disappointed that interactions with a member of our team left something to be desired. I would appreciate further details so that we are able to address and improve for the future. Please feel free to reach out to me at tfleming@pahotel.com. Again, thank you for the feedback and we hope that you will give us another opportunity to serve you in the future.
Warmest Regards,
Tanya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thousand Oaks, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

Over the last 4 years, I have stayed at numerous hotels in the Palo Alto area, and none come close to my great experience at the Westin. It has the best location to Stanford & downtown. It is always immaculate (the room, lobby, fitness & pool areas). The room rates are always reasonable for the value you are receiving. And my favorite reason for staying here is that the staff never says no! The front desk always accommodates any request I have, which is very refreshing. In the future, whenever visiting the Palo Alto area, I will always stay at the Westin.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank j k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
178 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed February 18, 2013

This lovely hotel could appear to be too much like a museum where everything is beautiful but you don't want to touch it. The staff made all the difference in providing warmth and personality. Our check-in was prompt and efficient, though they won our 4 year old's heart. She was given a Westin kids pack that had a wonderful sun hat, "map of the world", and decorate your own postcards. What a surprise! We've stayed at other Westin properties but have never been offered such a sweet welcome for the kiddo. I'm not sure if we lucked into a more kid friendly property or if this is a new Westin program. Needless to say, after we unpacked in our spacious pool-view room, our little explorer was donning her new hat and pack.

Our room was bumped to a Starwood preferred room which gave us complimentary bottles of water and corner location. Our bathroom was the size of a small bedroom with a soaking tub on one side, an enclosed glass rain shower on the other. Our bed was luxurious and room super quiet, despite being next to a side street.

We did not eat in the hotel. Hubby used the gym and gave it the thumbs up. I should have worked out and taken advantage of the use of Nike workout clothes and shoes, as I did not bring my own. Hopefully this will be a feature in our next Westin stay so I can try it. Smart marketing.

Would love to stay here again as the location is prime and the room was perfect.

Room Tip: If you have the Starwood program but purchased on an external site, they still might upgrade you to...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank LLori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgewater, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 15, 2013

The valet met our vehicle immediately and unloaded our baggage onto a cart (hanging the jackets, of course!). We were checked in and shown to our room in a very prompt and courteous manner. We were given information about the area and engaged in pleasant conversation on the way to our room. Our bags were brought into our room and set on the luggage racks. Our jackets were hung in the closet and our ice bucket was filled. We were asked if we need anything further or any other assistance. The room was very nice and overlooked a courtyard garden. The spa-like bathroom was beautiful with marble and contemporary fixtures. It was a wonderful stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NJtraveler24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 2, 2013

The Palo Alto Westin is located conveniently on the corner of El Camino & University, a short walk to the shops on University and a short drive (or brisk walk) to the Stanford campus.

Caroline & Jonathan were very helpful in making sure my request for early check-in was accommodated. The staff in general was courteous.

The 5-story building is shaped so that many of the rooms look into a courtyard (and other rooms). The drawback is that the view is of the rooms on the other side of the courtyard and if you're on the side facing CalTrain, you'll hear the train when it makes its stop at the Palo Alto station.

WiFi is $9.95/day (unlimited devices) and self-parking is $10/day (lot on side or underneath the building). Bathroom has tub and shower. Business center has the basic amenities needed to print boarding passes, etc.

Minor comment but on sunny days (even in January), the hallways get pretty warm [maybe 85 degrees]. Perhaps the a/c isn't on during the winters since it's assumed it'll be too cold to need it.

Generally a good stay - location & staff are the biggest reasons for staying here.

Room Tip: Room facing away from CalTrain just northeast of the hotel.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Deal_H0und
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Level Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed February 2, 2013

Front Desk people can be like in a casino , few are nice , few are not so reliable.
I syaed for few weeks , had to cancel a flight to New York because of Hurricasne Sandy , they didn't like the idea ... as I had a great upgraded room , so they started to say that there is no room available... and the price will double ... etc ... but short visit in SPG website showed availability in all categories...in much lower price.
Only after addressing to the GM problem solved ... I guess they are always full , so customer relationship is not something they need to invest in or worry about.

Nevertheless it was always nice to return to the property , nice small swimming pull and Outdoor Jacuzzi , and great Location , and nice service from all the other staff.

Room Tip: Ask for a room with a terrace , they have few of them
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank salvax239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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