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“Great location” 5 of 5 stars
Review of The Westin Palo Alto

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location”
5 of 5 stars Reviewed January 4, 2013

Located right across the street from Stanford campus and close proximity to downtown Palo Alto. Great staff at front desk (Junious always welcomes me back by name) , restaurant and bar (Marilyn is the best!). Large, comfortable rooms, cozy sitting areas in lobby, and great breakfast buffet. I stay here four to five times a year and always have an exceptional stay.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MLR179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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576 reviews from our community

Traveler rating
    280
    181
    77
    24
    14
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Bay Area, CA
Level Contributor
118 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 30, 2012

Spent a night here for a birthday celebration. This was a nice room. I was fortunate enough to stay in a room with the fireplace and jetted tub. Its a nice sized room with a loveseat in front of the fireplace and flat screen tv. The bathroom was pretty large, with the shower and toilet in one room and the vanity and jet tub in the other part. Shower had double dual head showers. This was a very nice hotel that I'd definitely stay at again. It was on the pricey side for us, but a nice stay and worth it.

Room Tip: "Away from an elevator" is a good walk from the elevators. Fireplace rooms are on 1 and 2...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed December 15, 2012

Pros:

- Oversized room in great condition with all the very best of comfy Westin trappings
- Beautiful large bathroom
- Friendly, well trained staff (GREAT lobby bartender and front desk clerks)
- Easily accessible, reasonably priced self parking
- Prime location in Palo Alto near Stanford and the downtown area
- Homey, elegant feel to the entire property

Cons:

- Room service food quality (particularly dinner) is downright awful
- Hallway and neighboring room noise was excessive, even with minimal occupancy
- Long walk through the windy hallway to the room proved mildly cumbersome at times
- Ancillary costs for bottled water, food, beverages, and service fees border on unreasonable

Summary:

This hotel is well managed. The base room rates seem fair and reasonable. Definitely stay here, but eat elsewhere -- the property is in need of major improvements to the room service food offerings.

Room Tip: Rooms away from El Camino Real are quieter.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GlobalTrekPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 14, 2012

I was in Palo Alto recently for a visit to the Stanford campus. My husband made reservations at the Westin Palo Alto, and it was a great choice. The Westin is located right across the street from campus. Stanford is a large campus of about 1700 acres. Getting around could be difficult, but the Westin is just across the street. The Westin is located very close to the downtown Palo Alto shopping and restaurant scene, and just a couple of blocks from the Palo Alto Transit Center where a person can get the CALTRAIN to San Francisco or the lower peninsula, as well as several buses which service San Mateo and Santa Clara Counties. Marguerite, the Stanford shuttle, also stops at the Palo Alto Transit Center. So, the hotel's location is a real plus. The hotel itself was pleasant and offers food. The breakfast buffet was basic, not imaginative, and not particuarly good. That is really my only low point. The rooms were pleasant and services were very good.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rosalie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
5 of 5 stars Reviewed December 7, 2012

When I travel to the penisula to visit family, I stay at the Westin. The hotel is lovely and the staff are warm, welcoming, caring, and knowledgeable folks. Not only are the room accommodations superior, but the hotel ammenities are the ones I need: fitness center, secure parking, and business center. I regularly enjoy the morning coffee/tea service in the lobby and occasionally take advantage of the lounge, restaurant, and gift shop. In addition, the Westin Palo Alto is conveniently located and within easy walking distance of shops and restaurants. Certainly, the hotel fulfills all my travel needs and I don't stay anywhere else when in Palo Alto.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HappyTraveler503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
136 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 4, 2012

My first time at this hotel, but business at Stanford and the proximity of this hotel to the campus were a plus. Some earlier reviews were uneven, but it appears to me that the hotel has been freshly renovated inside. Parking is a tad claustrophobic if you miss the turn off El Camino, but a friendly staff checked me in. The hallways are a little maze-like as this hotel is in "wings" laid out over gardens, but once you figure it out it's fine. My room was quiet, comfortable, well decorated, very nice bathroom, comfortable desk chair. Dinner at Soleil was satisfying and quiet. A good value.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 3, 2012

Starting w/an excellent location if you have to go onto the Stanford campus and ending w/the friendly bartender (Marylin) - this hotel is what others should strive to be. The value proposition is there to begin with and the attitude of the staff is spot on. One minor improvment could be made is speeding up the check-in at peak time (add another person on the fornt desk for ~ 45 minutes). The gym is spotless and the pool and the spa are well maintained. The bathroom was clean, the shower worked as it should, the curtains slid easily, and the TV controls were easy to understand and manipulate. Even the bedside chocolates were tasty. The restaurant service (brunch on Saturday) was impecable and the food quality superior to excellent.

Room Tip: Ask for a room not on the first floor.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mondotraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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