We stayed here one night after attending a Stanford football game. The room was nice and the price was good. The service was lacking. The staff were pleasant enough. But considering the hotel was packed, they were understaffed and everything was slow:
--Front desk reception was slow.
--Service in the bar after the game was slow.
And two pet peeves about the service:
(1) Our room was not ready at the check-in time of 3:00 p.m. Hotels want to ding us if we don't check out on the dot, and they should be equally accountable if we are cheated of any of the time we paid for. There should be a discount on the room or a voucher for the restaurant or something. It really borders on fraud when a business doesn't deliver what the customer paid for.
(2) The housekeeper busted in on us at 9:30 when we were checking out at 11:00. Yes, we could have put the privacy hanger on the door, but it doesn't seem that hard to keep track of who's checking out and then leave the room alone until checkout time (or until the front desk notifies them that the customer has checked out). ALSO: The alarm clock went off and woke us up at an ungodly hour on a Sunday. The housekeepers should be trained to check this when preparing rooms for a new guest and disable the alarm. Also, idiot hotel guests who do this to the next customer (and this is NOT the first time this has happened to me) should be banned for life.
- Official Description (provided by the hotel):
- Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more less
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- Also Known As:
- The Westin Palo Alto Hotel Palo Alto
- Westin Palo Alto
- Palo Alto Westin