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“Small and loud” 2 of 5 stars
Review of Hotel Keen

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Hotel Keen
Ranked #17 of 27 Hotels in Palo Alto
Palo Alto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Small and loud”
2 of 5 stars Reviewed January 23, 2013

Amazing location, cute decor, and friendly staff. However, you can hear everything going on in the other rooms and halway. The air is directly over your bed and blowing on your face all night. Shower is beautiful, but very narrow and not for everyone. T

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BusyTravelerFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
    39
    64
    29
    12
    12
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Haywards Heath, England, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 10, 2013

Rooms are small with hanging space limited to a hook on the wall, this is OK for single traveler short stays but would be an issue with couples who are looking for a Palo Alto base for a a week or more as you will be keeping all your stuff in your cases.
There is no restaurant but the hotel does provided a light breakfast in the lobby and operates an honour bar which seems to work at night.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Ron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

Yes, rooms are very small...let's get that out of the way. It's Palo Alto...do you have any idea what real estate costs?? Are you really interested in hiding in your room anyhow?

I recently stayed here for almost two weeks on a biz trip. The location is a few blocks from everything that matters in PA. The rooms are sparkling clean, well designed, with great linens, nice TVs and you can borrow magazines and Wii's downstairs if you like. The staff is super friendly in a natural, non-overbearing way. They recognize and greet you. They happily addressed my questions about the area, remade my room keys all 17 times I demagnetized them, provided truthful reviews on area restaurants and made me feel at home. They casually serve wine, popcorn and cookies in the evening based on traffic. Continental breakfast is adequate and the coffee (brewed all day) is great. The honor bar can meet your sweet/salty/beer/wine craving at any hour.

I'll be back and look forward to it!

Stayed December 2012, traveled on business
Helpful?
1 Thank Jenn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed October 29, 2012

Firstly let me say the Hotel is perfectly situated, near the University, and near the center of Palo Alto, which by the way is charming and very "user-friendly". Every establishment we visited had operating Wifi and some of the eateries were better than good.
As for the Keen, alas what do you do with a Hotel whose rooms are small as possible. The room we stayed in was too small to have a bathroom door, or a closet....
Breakfast is very adequate, though the place were it is served is so small that a maximum of six people can enjoy it , at any given time. I suppose the Hotel expects you to get your breakfast and find a quiet corner, away from the hotel. I do not recommend you bring it to your room as when we tried it , the cleaning person had already been there and the room was ready for "the next customer".
The hotel has wifi, but it was not working when we were there, a major disappointment. Phone was not working either ( battery ran out ), and the shower, while attractive and well appointed with soap, shampoo etc. had water that " trickled" rather than "showered".
There was one perk we chuckled over. In the room there are magic markers and a white board for using during "meetings".....the room barely had space for a bed and one chair. We wondered how many meetings they had, and how well attended they were.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank Seberus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown Square
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 11, 2012

I frequently travel to Palo Alto and stay at the Hotel Keen as often as it is available. It has the perfect location- walking distance to University Avenue and its many shops and restaurants, the most comfortable rooms- great beds and bedding, and a simple yet elegant bathroom, a staff like no other greetings guests as they come and go with a warm smile. They even provide a complimentary breakfast complete with "to-go" boxes, and coffee, tea and espresso throughout the day.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 9, 2012

Palo Alton is not renowned for inexpensive accomodation but Hotel Keen is the exception. Tucked away just off University, this is quite a surprise and will do well. It is litterally 100 yds from all the restaurants, shops and life of PA but at the same time is quiet and welcoming.

A little funky, the rooms aren't huge but that misses the point. This is a well thought out hotel for short stays. No restaurant..don't need one as loads within 5 mins walk. It has an honour bar which people do honour!

Great find, not a Westin, Sharaton but a small hotel with a big personality

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
5 of 5 stars Reviewed October 2, 2012

Hotel Keen is nice, clean and quiet, which is excellent for Business trips. Located down town Palo Alto, walking distance from many nice restaurants and shops. The service is friendly and very professional.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank MalenesTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Keen

Property: Hotel Keen
Address: 425 High St, Palo Alto, CA 94301-1621
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #17 of 27 Hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Keen 2.5*
Number of rooms: 42
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