The room itself was nice, but at around 2:00am I was awoken to what sounded like loud banging. I couldn't tell where it was coming from, so I called the front desk, who told me that they'd "take care of it immediately," which confused me since I hadn't said what it was or where it was coming from. The noise stopped for about 20 minutes, but then started up again even louder. I called down again, and the woman said "I'll call the restaurant again." It turns out my room was directly over the restaurant on the second floor, and what I was hearing was them cleaning up at the end of the night. I couldn't sleep through it, and they finally had to move me at 3:30am to the 4th floor. It was really unpleasant to have to pack all my things up and walk with the bellman in my pajamas to another room, which, by the way, was freezing. I got about 3 hours of bad sleep. The next day when I turned in my keys, there was no "I'm sorry that happened" or "hey, we can give you a discount" it was just "there are no additional charges" and zero eye contact. Terrible service, terrible hotel. Other unpleasant aspects: there is no self-parking, and parking in Palo Alto has the worst street parking laws ever. You can pay $17 a night for valet, or you can park on the street and move your car by 10am, after which you have to leave because you literally aren't allowed to park for longer than two hours anywhere in the area (meaning you can't just move your car to another spot). Also, I wanted to relax in a nice bath, but after paying a lot of money for a lovely night, I discovered upon arrival there wasn't a bathtub. And the "rain shower heads" they touted sucked, along with the available hot water (turn it on all the way to hot at maximum pressure and you will get a lukewarm, limp shower). It was a really awful experience all around. I will not be returning.
- Official Description (provided by the hotel):
- Garden Court Hotel and Event Venue rated in 2014 - Four Stars by Forbes Travel Guide. Located in downtown Palo Alto's tree lined streets this luxury boutique hotel offers 62 guestrooms and suites. Ideal for business travelers, meetings in Silicon Valley, leisure guests exploring the area and brides looking for a romantic wedding. With contemporary chic design, charm, luxurious amenities, attention to detail, spectacular location and privacy this ultimate urban retreat is amazing! ... more less
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- Also Known As:
- Garden Court Palo Alto
- Hotel Garden Court