June 2007 - We have stayed at the Palo Alto Country Inn before; it's a lovey little motel convenient to Stanford University. For our daughter's graduation we booked several months beforehand. I specifically asked for air-conditioned rooms since they don't ask you for a preference.
This time I called a month before the graduation and asked for a second A/C room. At that point, not available with A/C. I called a few days later and the lady said yes. I then assumed I had 2 rooms with air conditioning. The night before we flew into California, I called again to confirm. Then they said one room would not have A/C. I then called Expedia, got a reservation at Stanford Motor Inn for 2 A/C rooms. Then called Country Inn and cancelled both rooms.
The man said it was less than 24 hours notice; I replied it was 22 hours notice. I said if he wouldn't charge us that I wouldn't tell about his 'bait and switch' policy. We just got the bill for $78 for a June 14 no show.
- Official Description (provided by the hotel):
- The Palo Alto Country Inn was built in 1954 along the El Camino Real, the main thoroughfare of that time. Shaded by large trees and surrounded by orchards, travelers would stay here when visiting Stanford University or the city of San Francisco. Founded by Italian immigrants, the Cesano family took care to provide excellent service, and clean, well-maintained rooms for their guests. Many became good friends as they made the Country Inn their home away from home. Today, the inn lies at the heart of a busy Silicon Valley. Destinations such as Google, Yahoo, Apple, Stanford and many Bay Area attractions are within easy reach. Although the surroundings may have changed, the Cesano children and grandchildren have carried on the traditions of providing an affordable and comfortable place to stay. The staff and the accommodations continue to earn the trust of returning clientele and the rave reviews of new visitors. Some special features of the Country Inn are the lovely garden patio that greets you as you arrive, the pool area with available barbeques and ample patio furniture, rooms with kitchens, free wi-fi, and consistently friendly service. At the Country Inn you will find all of the modern conveniences as well as enjoy the warmth and welcome of a quaint inn of days gone by. Please consider us as your hosts on your next trip to the San Francisco Bay Area. ... more less
- Reservation Options:
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- Also Known As:
- Country Hotel Palo Alto
- Country Motel Palo Alto
- Country Inn Palo Alto
- Palo Alto Country Inn