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“Nice curb appeal, service staff spoiled it”
Review of Joya

Joya
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Ranked #15 of 357 Restaurants in Palo Alto
Certificate of Excellence
Price range: $25 - $83
Cuisines: South American, Spanish
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Dining style: Casual Elegant
Cross street: Florence Street
Transit: Palo Alto Caltrain stop is just a few blocks away.
Description: From tapas to entradas, Joya Restaurant and Lounge provides a modern interpretation of the rich culinary lineage of Spain and Latin America. Joya is proud to have teamed with Shopworks (designers of W-Hotels in New York, Chicago, San Francisco, Seattle and San Diego) to create a natural-hued, contemporary restaurant and lounge that imparts guests with a feeling of comfortable exclusivity. So if you are looking to enjoy a refined Latin-influenced dining experience, new age cocktails and festive live music, we invite you to join us at Joya Restaurant & Lounge.
Puerto Vallarta, Mexico
Level Contributor
30 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Nice curb appeal, service staff spoiled it”
Reviewed October 23, 2011

We went on a Saturday afternoon and had a nice two top table outside. We ordered a pitcher of white sangria which was pretty good, although they used canned fruit in its ingredients, which I would never do at home. We ordered an appetizer, mushroom empanadas with a garlic aioli. The appetizers arrived hot and were very good. In our discussions with the server we talked about sandwiches, etc. Later, when we got the server's attention he indicated that we would have to order from the dinner menu now and not the lunch menu. It was in that transitional period of the day, 4pm to 5 pm when a sandwich would have been better as we were going to go out late for dinner. The restaurant was not busy. It looked busy because only the seating facing the street was being used. The kitchen was not busy, yet, the restaurant, via the server could not accommodate our request and nor were we informed when provided the menu that certain items were only available at a particular time, nor was there follow up on the server's part to inform his guests about the menu change. I felt that it was only a ploy by the server to exact two full fare dinners at 4:30 in the afternoon to pad his check. The plan backfired and I did not order anything further but we enjoyed the view. It was a beautiful day, but the decisions made by either the server, the kitchen, or the management need to be reviewed. Do your best to keep your guests happy! It appears that there are a lot of eateries to choose from in this area, perhaps the restaurant would benefit from repeat business. I would not return to this establishment.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank biteoftheiguana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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199 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Clemente, California
Level Contributor
49 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Great Spanish Experience in the heart of Palo Alto”
Reviewed October 10, 2011

Excellent food, great atmosphere, extraordinary service - do not miss if in Palo Alto for business or pleasure. I had the walu fish which was exquisite. Hubby had the mango camarones, also great. For an unforgettable evening, make sure you visit when the Flamenco guitarist Nic is there to delight you with his cords.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Ploosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menlo Park, California
Level Contributor
131 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Good place to lounge”
Reviewed September 15, 2011

Joya has a very nice lounge area, great sangria, good tapas- although some are not as authentic spanish as you may expect, but tasty nevertheless. The restaurant is also really neat, their paella is quite good. Overall, a trendy place in Palo Alto to go to if you cannot make it all the way to San Francisco.

  • Visited September 2011
    • Service
    • Food
Helpful?
Thank CJK38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
22 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“nice setting, food and service”
Reviewed August 4, 2011

I have been going to Joya for at least a year. The cuisine, while it does not change very often (no specials or seasonal menus), is very tasteful and enjoyable. The restaurant itself is airy and with many windows and, if you're lucky enough, a couple of outside seats right on top of University Avenue itself. Service is pleasant enough, and it's a nice place to go out to lunch to on a nice day.

  • Visited August 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank everlasting_atlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Level Contributor
126 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Great place to share tapas with friends.”
Reviewed July 16, 2011

First of all, Joya is NOT in East Palo Alto, it is in the center of downtown Palo Alto. East Palo is an entirely different city in another county!
My husband and I live within walking distance of Joya and go there often, usually with visiting friends. We always order from the tapas menu and share everything. My favorites are the chili salted calamari, the guacamole with New World chips, the gazpacho (which is the best anywhere). Actually, it is difficult to name all our favorites because there are so many to choose from. There is a very stylish full bar if you only want to go for drinks.
When the weather is warm the dining room is opened up to the outside, which is lovely.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank plaidbeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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