I booked through a site that the hotel is anonymous until the end of purchase. At the end of transaction, this hotel comes up, which is very affordable for the area, and in my opinion, in a nice spot. However, on the travel site, it has no indication that this is a non-smoking hotel, and I feel like after so many complaints, the hotel and travel site need to work together in giving proper advertisement of accommodations and allow the customer to make a choice of whether they choose to stay in a fully non-smoking establishment or not.
It was extremely inconveniencing, due to the late hour that we checked in. I had to leave and go to the parking lot to call the travel site and see if they could help me. Hotel, nor travel site, knew if the surrounding hotels had smoking rooms available, so I got a refund from the travel site. The good thing is that I had money to purchase another room, because it takes days to receive the refund.
So, my review is solely based on the check-in experience.
- Official Description (provided by the hotel):
- Your ideal choice for the Antelope Valley!Welcome to the Holiday Inn Palmdale/Lancaster, a 2008 Torchbearer and Brand Excellence Award winner. Nestled off Interstate 14, Holiday Inn of Palmdale/Lancaster offers quick access to all desert attractions and the Lancaster National Soccer Center! We welcome your sports teams! Whether traveling on business or leisure, our 149 non-smoking rooms are designed to offer ultimate comfort and convenience.Our beautiful 5-story, full-service hotel is equipped with the modern amenities that savvy travelers desire including a restaurant, cocktail lounge, meeting rooms and more. Our guests can relax in our heated outdoor pool, whirlpool or engage in an exhilarating workout in the fitness center. Our on-site restaurant offers verity of menu items, or enjoy a cocktail from the lounge. The Holiday Inn of Palmdale/Lancaster offers complimentary wireless Internet access throughout the hotel.We are located in Palmdale, CA, and just minutes away from major companies such as Lockheed Martin, Boeing, Northrop Grumman, NASA, Bae Systems, and more! Give us the opportunity to serve you and you ll quickly find that we are your home away from home.The Holiday Inn of Palmdale/Lancaster offers over 2800 square feet of flexible meeting space with access to all of your equipment needs. Our event coordinators are eager to help you plan the perfect function. Our staff will provide you ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Palmdale Hotel Palmdale
- Palmdale Holiday Inn