Wife likes a calimari appetizer and salad as her dinner. Experience @ YH has told us that they over cook their calimari, putting it out dark brown. We made a point of requesting it to be cooked " light golden". It came out dark brown and was sent back with profuse apologies from both the waiter and manager. While we waited for the return the rest of our meal arrived including a cheese burger for our 4 y/o granddaughter. Upon cutting it for her I found it to be raw, not just rare but RAW! Served to a child and with a label,on it that said "Medium"! It too was sent back with the manager who, of course, apologized profusely. By the time it came back, labeled "medium well" and in fact pink and "medium rare", we had all finished our meals.
To their credit, neither the calimari nor the burger appeared on the bill and we were offered a comp desert.
I e-mailed Yard House corporate headquarters 3 days ago about our experience in the spirit of quality assurance feed back as I was not looking for any kind of "freebie" as we were adequately compensated by management. I have not had any kind of response from YH to that e-mail. It is not likely that we will be returning any time soon.