Would not recommend this hotel to anyone. After being told pets were allowed with a security depost when we made our reservations, we showed up at midnight trying to check in being told "sorry no pets are allowed". They were not willing to compromise even until the next morning. Trying to track down a boarding facility as well as calling family-members during the middle of the night after a 16 hour drive, is not what I call "customer service". As if that was not bad enough, I get home and have $400 of unknown charges hit my credit card even after I have the receipt slid under my door showing a zero balance at check-out. It's been two whole weeks since my stay and I still have not been able to cure the charges. Each time I am told I need to speak to a different manager who has yet to call me back.
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- Also Known As:
- Hilton Garden Inn Palmdale Hotel Palmdale