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“Run by aggressive thieves.”

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The Garden Vista Hotel Palm Springs
Ranked #65 of 73 Hotels in Palm Springs
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Run by aggressive thieves.”
Reviewed June 19, 2013

While the rooms here were clean, I watched the hotel manager, 'Frank' scream unnecessarily at a sweet little old lady while she checked out. The reasoning was unclear but I would never speak to an elder that way; it made for a very uncomfortable lobby.
My new iphone went missing while my boyfriend and I were swimming one evening, the only person that we saw enter the pool area was a hotel employee. When I inquired at Lost & Found I was treated like a paranoid schizophrenic which really boiled my blood.
I got home 2 days ago and my skin seems to be peeling from a really toxic amount of chlorine. I've never experienced this despite regular use of public/hotel pools.
Would not recommend this place to my worst enemy.

Room Tip: Just don't do it.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jennafer c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at The Garden Vista Hotel Palm Springs, responded to this review, July 8, 2013
We apologize that you did not enjoy your stay with us. The hotel staff and management work diligently to deliver the best overall hotel experience to each of our guests. We look forward to another opportunity to exceed all of your expectations.
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336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
San Diego, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 17, 2013

I stayed her last weekend with several friends and family. My parents decided we would stay here a few weeks ago when they came to Palm Springs to find a place for our large party. They agreed on a price with the owner and made a reservation. When they showed up the day of the front desk person had no record of the reservation for 12 rooms. A little scary but they sorted it out and gave him the agreed upon price.
Pros: The rooms are really clean and spacious and all of them open into the court yard/pool area. It is great that they have separate pools for famlies with children and adults only. Even though we were a mixed group, the adults were able to drink and listen to music and the pools are close enough so that we could visit the familes with kids in the other pool. The hotel itself is about a $7 cab ride to the center of palm springs and there are resturants and bars on the same block.

Cons: So even though I'm pretty laid back, a couple of things did bother me. The pool was definately over chlorinated. My friend's olive colored shorts turned orange after a few hours. Then, for some reason they decided to kick every one out on sat afternoon to put even more chlorine in the mix. After that, the tips of my blond hair turned green. Not faint green, like neon green. The same happened to my friend. Now, I didn't complain about this to the front desk so I can't say how they would have handled the complaint. Even though this had never happened to me before, I googled it and found that it would come out in a few days (which it did).
Also, on sat evening one of the pool attendants and his friend started hanging out with us and drinking our beers. Not that big a deal they seemed cool but later, another guest saw them take one of our pool floaties (the expensive kind with the net on the bottom). She saw us looking for it and said the attendant took it. How nice, we thought, he saved it for us. Only no body knew any thing about it the next day :/
Another member of our group also had a brand new laptop disappear from their room. Could it have been the staff? You would think in this information age, when eletronics can be tracked, people wouldn't do this. The front desk promised to let them know if they found any thing but the whole thing seemed shady.
Would I stay here again? I like that they are laid back about drinking and music and they were a great price for how nice the property is. If I did I wouldn't bring any thing valuable to the room though.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kcdavis8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at The Garden Vista Hotel Palm Springs, responded to this review, July 8, 2013
The hotel management and staff would like to thank you for your kind words regarding your stay with us. The hotel staff works diligently to deliver the best overall hotel experience for each of our guest's and we are pleased to know that you enjoyed your stay. We look forward to seeing you again when your travels take you to the Palm Springs area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Escondido, California, USA
Level 6 Contributor
125 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 11, 2013

Each room opens onto the central courtyard which has a family pool and adult pool,gazebo, and fountain. And each room has a patio so you can enjoy it. Upstairs patios are more private. Seniors beware, this is an older hotel so there is no elevator. However, staff is very happy to carry your luggage upstairs. In fact, all the staff are very friendly and helpful which is why I gave this place an above average rating. It is probably why tour groups like this hotel too. Even with two tour groups in, the place was very quiet. It sits right on the main road into Palm Springs, but you do not hear traffic. My only disappointment was that the sauna was out of order. Otherwise for fitness fanatics like me, they had an exercise room & steam room.

Room Tip: Seniors will probably want to request a room on the first floor near the handicapped parking spaces.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LGA026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at The Garden Vista Hotel Palm Springs, responded to this review, July 8, 2013
Thank you for sending us your feedback regarding your stay with us. The hotel is continuing to upgrade the guestrooms and public spaces. The hotel management and staff are committed to delivering the best overall hotel experience to each of our guest's. We look forward to your next stay with us when traveling to the Palm Springs area.
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Los Angeles
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 28, 2013

We stayed at the Garden Vista the night before we hiked to the top of San Jacinto from the Aerial Tramway. I was very pleased with the size of our room, which had a king-sized bed plus a sofa and table/chairs. It also had two vanities with sinks - one in the bathroom and one outside the bathroom - and each had drawers. The room included a closet with an iron/ironing board, microwave, small refrigerator and hair dryer. The rooms have private balconies overlooking a large inner courtyard with two swimming pools and Jacuzzis. The refrigerator was a bit noisy, and if I hadn't been using it I would have probably turned it off, but that was really my only complaint. The continental breakfast consisted of bagels, toast, pastries, cereal, coffee and juice - nothing special, but more than you get at many places. The hotel is on the northern end of Palm Canyon, about a 10-minute drive from the tramway. All in all, a very good deal.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisak313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at The Garden Vista Hotel Palm Springs, responded to this review, June 1, 2013
Lisa,
Thank you for taking the time to send us your feedback regarding your stay with us. The hotel management and staff strive to deliver the best overall hotel experience to each of our guest's. We look forward to your next stay with us when your travels take you to the Palm Springs area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed May 27, 2013

I have never stayed in a hotel like this one. I will never stay in a another hotel but this one in palm springs. They let you do bbq anytime you want never heard from the front desk for the noises we were making. They let you feel like your home i didnt even feel lime i was in a hotel. It was like i was at home and did anything i wanted. Overall we had the best time.

Room Tip: Dont look any other hotels. GARDEN VISTA is the one and only choice.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at The Garden Vista Hotel Palm Springs, responded to this review, June 1, 2013
We appreciate your feedback regarding your stay with us. We will be certain to pass on your kind words to the hotel staff and management. We look forward to your next stay with us when travelling to the Palm Springs area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cypress, California
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 17, 2013

I originally booked through Reservation-Desk.com...traveling with two older teens. I phoned the hotel to confirm our request to be first floor, near the pool. I spoke with David, at the front counter -- pleasant conversation. He informed me of the "adult" pool and the "family" pool. I asked to be closer to the family pool.
As we hung, an after thought had occurred to me. I phoned the hotel again to ask more a question concerning the pool. Unfortunately, the owner Frank answered the phone. I spent less then 5 minutes on the phone with him and have never been addressed with such anger from a business owner!
Frank, You, are a rude, angry, ridiculously hostile individual!
You will lose business because of your moronic behavior, as I'm sure I'm not the first whom you've spoken to in this manner!!!
I would rather pay double to stay at a less-equipped hotel than to ever patronize your business!!

  • Stayed May 2013, traveled with family
    • Value
    • Service
Helpful?
14 Thank swebb70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at The Garden Vista Hotel Palm Springs, responded to this review, May 21, 2013
The person who wrote this review did not stay at our hotel. We have contacted Trip Advisor to have the reviewed removed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Palm Springs hotels

Los Angeles, California
1 review
Reviewed May 16, 2013

My room was clean and spacious with a good bed. AC worked well and no noise from the neighbors. The two pools were great--one for kids and one for the adults. Overall, a very good bargain at $89 a night.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at The Garden Vista Hotel Palm Springs, responded to this review, May 21, 2013
The hotel management and staff would like to thank you for your kind words regarding your stay with us. The hotel staff works diligently to deliver the best overall hotel experience for each of our guest's and we are pleased to know that you enjoyed your stay. We look forward to seeing you again when your travels take you to the Palm Springs area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garden Vista Hotel Palm Springs

Property: The Garden Vista Hotel Palm Springs
Address: 1875 N Palm Canyon Dr, Palm Springs, Greater Palm Springs, CA 92262-2917 (Formerly Shilo Inn Palm Springs)
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 73 Hotels in Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Garden Vista Hotel Palm Springs 2*
Number of rooms: 124
Official Description (provided by the hotel):
The Garden Vista Hotel Palm Springs, a 100 percent smoke free hotel, offers affordable rooms and suites in Palm Springs, home of over 100 golf courses. For onsite recreation, guests will find an outdoor adults only pool, outdoor family pool, two whirlpools, a sauna, steam room, and fitness room. Guests receive a complimentary continental breakfast with their room rate. While there is not a full service restaurant inside the hotel, there are dining destinations nearby. Guests will find Billy Reeds Restaurant and Lounge across the street, Bakers Square in one block, and many more restaurants within a short drive. Conveniently located on Highway 111 close to downtown Palm Springs and the aerial tramway. You will find yourself surrounded by luxury in each of the 124 exquisitely appointed suites at this lovely hotel situated amidst beautifully landscaped courtyards and pools. Children 12 and under stay free with an adult. Dogs welcome with nominal fee. The Palm Springs airport is approximately four miles from the hotel. There are 124 rooms, including suites, on two floors. Standard amenities include air conditioning, alarm clock radio, microwave, mini refrigerator, coffeemaker, hairdryer, iron, ironing board, telephone, free local calls, and television with ShowTime ... more   less 
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Also Known As:
Shilo Inn Palm Springs Hotel Palm Springs
Palm Springs Shilo Inn

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