This was our second visit to the Colony Palms Hotel. We went when the hotel first opened. Since we were staying at a new property, we did not right a review out of fairness to the property on our prior visit. We liked the rooms and property enough to wait a few months to return. It had a nice vibe and felt like it was going to be a cool and relaxing place to call home in Palm Springs.
We returned last weekend, it was a mess on so many levels of service, hospitality and style. Sad because it had (has) so much potential as a Palm Springs hang out. It feels as if rich kids decided to open a hotel. They hired talented designers, spent a lot of dads money, made it look pretty, had friends out, then got bored and mad when daddy said he did not want to spend any more money, so they went back to LA and left a few friends to run the hotel. Rooms are very nice and really comfortable, much better than others in Palm Springs, but already need maintenance and are dirty. Housekeeping is poor, nice amenities, great beds and in-room bar. Towels worn. Ceiling fan rattled all night. Pool lounge chairs are filthy and no one keeps the public areas clean during the day or night. The gates from the parking lots should lock at night. Very unsecure property. They are already cutting corners by adding not-so-chic furniture and knickknacks around the property. We were told by another guest that the GM lives on the property. Maybe he stays in his room all day and watches TV, because no one is running the place. It is obvious that the GM does not know how to run a hotel or for that matter, care about guests or service. To observe his lack of attention to the guest or his surroundings explains the problems. We never saw him ask a guest how things were going or even pick up a tray of dirty plates that he walked by poolside. We have never seen a GM so concerned with himself rather than his guests. We arrived on Friday, looking forward to a quiet dinner and swim at the hotel, only to find out the restaurant and pool area were closed for a loud private party complete with karaoke! Lack luster apology, a bit like we were lucky to have a room. The pool and restaurant area is so central to this property, that to close it to guests on any night, let alone a Friday night is a mistake, besides the fact that they never advised us they would be closed and it was noisy until late. They do not have other pools or restaurant options on property for the guests. We were hungry and did not want room service, so we had to get back in the car to go grab a bite, and not able to take a swim. Every question has to go to 4 people for an answer. We like casual hip style, but currently this hotel is sloppy due to poor management. The restaurant is very special and the saving grace of the property. It is still a work-in-progress, but they get it, unlike the hotel. The server on Saturday night told us it was a new menu and new chef. Food was very good, better at lunch, a bit $$$. The server told us that more options were being worked on. The restaurant is charming and makes the property. It feels authentic and stylish. Flip flops work at dinner and we love that. but the menu is still a bit dress shoe. The hotel was heading in that direction, but something happened in terms of vision, execution and service standards. The spa is still not open. The "resort fee" is a joke at the price of the rooms. Go enjoy a great meal in a beautiful, casual room, but think twice about staying the night, at least for now, and ask if the pool is open.
- Official Description (provided by the hotel):
- Originally built in 1936 by reputed Purple Gang Mobster Al Wertheimer, the Colony Palms Hotel was once a saloon, speakeasy and gambling house that later became a playground for Hollywood ICONS including Humphrey Bogart, Marilyn Monroe, Clark Gable, Frank Sinatra, Dean Martin & Rita Hayworth. Colony Palms Hotel has maintained its nobility as a stunning four-star boutique hotel spread out over a three acre property. The rooms promise subtle sophistication with brilliantly colored mosaic tiles and fabrics, rich woods, and suzani headboards. Many have fireplaces and claw-foot bathtubs. Mature gardens throughout the property provide privacy, and intimate outdoor spaces, and the rooms open to the a central courtyard with pool. The hotel’s restaurant, the Purple Palm boasts exquisite cuisine and a stunning view of both the pool and San Jacinto Mountains. The newly redesigned Spa offers a serene atmosphere and top of the line treatments. Colony Palms Hotel also plays host to a variety of stunning weddings and events, with the option of utilizing a newly refreshed private event space or a full property buyout for a truly intimate celebration. Colony Palms Hotel is a mix of modern luxuries with a dash of romance and tranquil getaway. ... more less
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- Also Known As:
- Colony Palms Resort
- Colony Palms Palm Springs