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“Bed bugs”

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Motel 6 Palm Springs East
Ranked #66 of 71 Hotels in Palm Springs
Danville
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bed bugs”
1 of 5 bubbles Reviewed March 28, 2013

I stayed here coachella weekend one last year with two other people and all three of us got attacked by bed bugs. We all ended up bringing them to our respective homes and the motel 6 staff was completely unhelpful. After admitting they had an exterminator confirm that there were bed bugs in our room, they still refused to refund even out room charges, not to mention the thousands we spent on extermination. LITERALLY RUINED MY LIFE FOR 3 MONTHS. DO NOT STAY HERE, awful management awful rooms, awful conditions.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hello0283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motel6, Public Relations Manager at Motel 6 Palm Springs East, responded to this review, April 19, 2013
Dear Guest,

We take bed bug reports very seriously and sincerely apologize for your experience and for the unsatisfactory response you received to your complaint. We will contact you directly in order to address this situation.

Please know that we are on high alert regarding this issue and are mindful to monitor our rooms in order to address, treat and terminate any issues if we discover them. We have designed a thorough and strict procedure to address all complaints or potential issues within our hotel. Unfortunately, bed bugs are a world-wide problem and present a unique challenge due to their highly transient nature, traveling easily in luggage and clothing. This is why we continually train our housekeeping staff to proactively monitor all guest rooms for the potential presence of bed bugs and have standing contracts with professional exterminators to treat affected areas in case any are discovered on our premises. No room gets released until we have an all-clear from them. Thank you again for bringing this issue to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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    26
    20
    17
    12
See reviews for
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4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • English first
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English first
Lower Mainland Bc
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed February 25, 2013

This is a typical Motel 6; however, when we checked in, the front desk clerk was at the end of her shift and it showed. She was positively rude and not at all helpful. When we finally got checked in with the correct price...she was trying to charge me $10/night more than the rate I was quoted earlier, she came out with the company line..."thank you for choosing Motel 6, have a wonderful day". OMG...she certainly did not contribute to my having "a wonderful day".

Room Tip: Ensure that you insist on the correct price for the room before you check in!
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 6Canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simi Valley, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 23, 2013

I had to go the front desk for bath towels because none were in the hotel room.
When we went to watch TV, the remote didn't work . . . It probably needed new batteries. The clerk was alone at the desk & wanted me to get dressed & come down so she could replace batteries. I said never mind. They should have things in working order.
Well, I guess that's what we get when we go to motel 6!!! Never again.

Room Tip: Always get a room upstairs so you don't have people stomping above you.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Palm Springs hotels

Sherman Oaks, CA
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

I've stayed here twice in the past year. Great price for a modest room. Fairly large motel. Pool is large enough so one is not crowded, though I've never seen a lot of people in it. Very relaxing to lie by the pool and enjoy the palm trees and mountains. Location is about a mile or two from the main part of downtown Palm Springs. There are a couple of restaurants within walking distance but haven't tried them. Staff was very helpful and made sure discounts were applied for the lowest rates. One friend stayed in a room that had a filthy sink but that was the only problem. There seemed to be a few long stay residents but they were quiet and kept to themselves.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solon, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 9, 2013

I found a knife under the mattress. The manager was apologetic and offered a another room. The second room smelled of urine and was dirty. The beds and towels smelled, were stained, and all had hairs on them. The bathroom water was brownish and there was a fly in the room. The staff was understanding when I wanted to leave and gave me a full refund. It seemed as if they were too familiar with that request...

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cory P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler, Arizona, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 7, 2013

This location is in a great location and an exceptional value. My son and I stayed here just for the weekend. It is very close to many local attractions and restaurant. The rooms are very basic but clean. Everything in the room worked properly, The staff is very friendly. We had a great view of the mountains from our room. Lush grass for playing with your kids. The location is very quiet. The pool is heated and my son enjoyed swimming it. It's a great place to crash for the night!

Room Tip: Ask for room facing the mountains!!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Vista, Arizona
Level Contributor
137 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed January 2, 2013

It was an okay place to spend a night. I don't really care about rooms so long as there are things to do outside. This place was clean enough (except for the bathroom sink) and it had a decent bed but it wasn't somewhere I'd spend more than a night or 2 if necessary. The front desk staff was very pleasant...it was New Years Eve and they were swamped.

Room Tip: Corner room near the office is noisy due to ice machine...upstairs is probably better.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AZRebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel 6 Palm Springs East

Property: Motel 6 Palm Springs East
Address: 595 E Palm Canyon Dr, State Route 111 at East Palm Canyon Drive, Palm Springs, CA 92264-8807
Location: United States > California > California Desert > Palm Springs
Amenities:
Casino and Gambling Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Palm Springs East 2*
Number of rooms: 125
Reservation Options:
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Also Known As:
Motel 6 Palm Springs East Hotel Palm Springs
Motel Six Palm Springs
Palm Springs Motel Six
Palm Springs Motel 6

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