GM is rude, checked into a dirty room bed wasn't even made. Then charged an extra room night to my credit card, when I called to have it reversed I was told I was making it up and didn't know what I was talking about. I faxed them a copy of my credit card statement I received a call from a Stewart Walter who was blatantly rude and obviously had no guest relations experience at all. I was then yelled at for not knowing what I was talking about and he refused to reverse the charge and gave me a bs reason why he didn't have to and said he was gonna leave it up to his GM to deal with, cause he was tired of talking in circles with me. Poor customer service, terrible guest relations, Staff has inadequate training, rooms are dirty and outdated. I understand its a motel 6 but they should show good hospitality at the least.
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- Also Known As:
- Motel 6 Palm Springs East Hotel Palm Springs
- Motel Six Palm Springs
- Palm Springs Motel Six
- Palm Springs Motel 6