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“Fantastic service”

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Avalon Hotel and Bungalows Palm Springs
Ranked #22 of 75 Hotels in Palm Springs
Reviewed October 16, 2007

We arrived at the hotel to a very friendly welcome. We were early. Our room wasn't but they offered us a different room. They mentioned it didn't have as good a view which was not a deal breaker for us so we took it. Decor was fab - trendy but not unwelcoming. Room size was great - 2 large queen beds. Bathroom was good with great toiletries and robes. There was a very helpful guest card in the room detailing all the services and local amenities. Pool areas were good. We were at the pool by the main hotel. There was free water and sun screen available by the pool - very handy when it is 110 degrees. Close walk to the centre of Palm Springs. We didn't eat there but the menu looked nice. Would recommend a cocktail by the pool. Would definitely return to the Viceroy.

  • Stayed: September 2007, traveled with friends
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3  Thank Flightsocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,089 - 1,095 of 1,215 reviews

Reviewed October 9, 2007

We stayed at the Viceroy last New Year and were so disappointed that I complained to the Kor Group head office. They kindly offered us a complimentary two night stay in a suite, which we took recently. I have no complaints about the service, which was pleasant and prompt, although charging an extra fee for room service PLUS tacking on an automatic 20% tip is a little presumptuous. The suite itself was lovely and comfortable, with bedroom, living room, dining room and kitchen. However - and I don't wish to sound ungrateful for what was essentially a freebie - the problems from our first stay were still evident. In a suite that large it is inexcusable that there are no drawers in the bedroom to put your clothes away, and just a tiny closet for hanging clothes. They had an enormous dresser and cupboards in the dining room - handy for those people that travel with their own plates and cutlery! - but nothing in the bedroom. We had to live out of our suitcases, just like the first time round. At $425 a night - which is what the suite normally costs - that is outrageous.
Hanging over the bed was what looked like a plaster ceiling rose. On closer inspection it turned out to be a plastic replica of a plaster ceiling rose, tacky and unnecessary. The internet connection was on a tiny desk in the center of the area where you walk through the suite - if someone was sat at the desk, you couldn't get past! And the huge shower area had no shelves to place your toiletries, so we had to use the floor of the shower. These are just a few examples of the impracticalities of the design of the rooms at the Viceroy. Kelli Wearstler the designer - and surprise surprise, the wife of the owner - needs to try actually LIVING in one of her creations before unleashing them on an unsuspecting public. The Viceroy has a lot going for it, but it needs to address some of these very basic problems before it can justify it's high prices.

  • Stayed: October 2007, traveled as a couple
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1  Thank lostinpurgatory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2007

We went to Palm Springs for a 2 night get away for our anniversary. What a great choice. Tucked away - all staff pleasant and bent over backward to please. Dan by the pool made sure we always were stocked with comp. cold waters, brought our lunch and great restaurant reccomendations. The food at the restaurant for breakfast and lunch was far above average. They showed a movie under the stars one night , brought watermelon around to all guests by the pool - just plain great service and loads of ammenities.

We would gladly return.

  • Stayed: September 2007, traveled as a couple
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1  Thank chkeeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2007

We were looking for a nice place to stay and got it here! The guests averaged 30-40's. The pool side service needs a little attention, but the spa is great. We got massages and facials. Our car got scratched in the valet, but we can't be sure it happened there. Overall, it's a very romantic place to stay. Get a room that faces away from the pool cause it can get loud at night and they pump music to the pool area during the day near Citron.

Stayed: September 2007
Thank jmaxvacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2007

I had to go to to Palm Springs spur of the moment. They offered me a great rate and them upgraded me upon my arrival to a lovely apartment suite with a bottle stocked kitchen. I could have hosted a cocktail party if I wanted to! There are three pools, but only one is available for kids. The bar and restaurant were quite good. The grounds are lovely. Good service.

Stayed: August 2007
Thank rachilde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2007

This is a lovely hotel, peaceful and beautifully kept. My only bad comment would be the front desk staff not very smiley but would still stay here again.

  • Stayed: August 2007, traveled with family
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Thank diysos63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2007

We celebrated our wedding anniversary there last year and are coming back this year! Almost everything was perfect. Don't miss out on the package "Viceroy All-Inclusive" - it's a really good deal. If we had gone to Las Vegas we would have probably spent 3 to 4 times as much on the same quality accommodation, dinning and spa treatments. The room (Wetherly Suite) was comfortable and clean. Citron restaurant truly deserves 5-star rating. My husband can't wait to go back next week. Perfect place for a romantic getaway!

  • Stayed: August 2006, traveled as a couple
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2  Thank KatSochnev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avalon Hotel and Bungalows Palm Springs

Address: 415 S Belardo Rd, Palm Springs, Greater Palm Springs, CA 92262-7307 (Formerly Viceroy Palm Springs)
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Palm Springs
#6 Spa Hotel in Palm Springs
#21 Romantic Hotel in Palm Springs
Price Range: $170 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Avalon Hotel and Bungalows Palm Springs 4*
Number of rooms: 67
Official Description (provided by the hotel):
A jewel box nestled in the heart of downtown Palm Springs, the historic Avalon Hotel and Bungalows Palm Springs rests at the foot of the rugged San Jacinto Mountains on four acres of fragrant, beautifully manicured gardens. Its Spanish architecture punctuated by a series of secluded, private bungalows, calls forth the iconic, storied Golden Age of Palm Springs, exuberantly updated with Hollywood Regency interiors by renowned designer Kelly Wearstler. At Avalon every experience has been hand-curated by a team of collaborators and bona fide hotel aficionados. You might say it's a calling. A penchant for wanderlust. A mind for singular retreats and unrepeatable vibes. We hold an affinity for one-offs, anomalies and the irrefutable allure of a personal touch. Our trademarks are small batched. Think of us as your own private hideaway. All you have to do is stay. ... more   less 
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Also Known As:
Viceroy Palm Springs Hotel Palm Springs
Viceroy Hotel Palm Springs
Palm Springs Viceroy Hotel

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