I needed to be out in Palm Springs for some quiet downtime and chose a 4 star property near to this one, I didn't choose this one, at first. The 4 star property was a TOTAL NIGHTMARE. It was overrun with screaming children in the pool till all hours of the night. Even with the glass door closed in my room and the A/C on, in a fifth floor room, you could hear their shrill screams. I had stayed at this property, this Courtyard, a couple of years ago and quite liked it, and only a glorious website lured me to the other 4 star property. Not only was the four-star property noisy anywehre you ventured with out of control children, the doors to the rooms were painted a hideous, nauseating bright orange like from a Howard Johnson's in the 60s. I called the Courtyard Marriott late at night to see if there was anything they could do for me. Krystal at the front desk SAVED ME from the nightmare. She told me to come right over, and not only that, took the trouble to look up my old reservation from two years ago and found the room I'd previously stayed in. It was not available but the room right below it, which was identical, was. Krystal held the room for me while I raced over there. She even arranged to have the room shown to me to see if I liked it and liked it I did. Good-sized balcony, beautiful view of the mountains, better than the 4 star property, and blissful quiet, a nice sitting area with coffee table and couch, and an excellent air conditioner that was not overly loud and yet managed to cool down the room to perfect comfort despite the 108 degree weather. Krystal was utterly professional. But it didn't stop at Krystal. Someone at this property is doing something right. The staff is impeccable from top to bottom and no problem was too difficult for them. Matthew at the new bistro restaurant in the hotel is a gracious host and he enjoys serving and helping people. He made excellent meals for me and guided me well through the menu, consistently making excellent recommendations throughout my stay. The chardonnay I was served by Matthew at the bistro was surprisingly good and delicious. One night, a cricket got into my A/C unit and nearly drove me crazy. Despit it being late at night, Nani, at the front desk, who is like a beloved aunt to the guests, made it no problem. She immediately moved me to another room, no questions asked. This is a sign of an excellent hotel, where the customer is accommodated, and when a difficulty arises, they try to make life easier for you, not harder, which some hotels can famously do. In addition to Nani and Krystal and Matthew, Thomas, who works the graveyard shift, is shockingly gracious and helpful, and takes painstaking amounts of time to help each guest find and discover a great off-property restaurant and bar, and is good listener. Jaime who works maintenance and security, was also a huge help to me during my stay. The pool is small but there was always room for a few relaxing laps, and even though there were children, just as two years ago, they were respectful of the other swimmers. This Courtyard seems to attract guests who are respectful of each other, it's just a phenomenon of this hotel, I can't explain it. The breakfasts at their bistro are enormous and delicious, they offer Starbucks, a full bar at night, and tasty dinners. (I do though miss the waffles they used to serve here, I hope they bring them back). So what more can you want? A gym? They've got that too. It's small but well-equipped with an eliptical trainer and two treadmills, as well as free weights. The gym has purified drinking water available and a good supply of workout towels. Unlike a lot of Palm Springs properties that are right on the street, this one is set back a bit, with nice park benches to sit on beneath some beautiful trees so you can chill and enjoy the beautiful scenery. I wish I'd gotten the name of my housekeeper, she was superb. I did leave a tip every day of my stay, which as someone who once worked in the hotel business, I highly recommend. Leave a tip of every day. Your appreciation will always be rewarded. I would leave her instructions for some of the things I needed and when I got back to my room, my instructions were 100 percent of the time followed to a tee. Look, someone's doing something right at this property, which is a soothing home away from home for the business traveler, who isn't looking for the insanity of a party central resort hotel, but still has the pool, the bar, the restaurant and a sweet lobby with huge screen computers, free wi-fi everywhere, free parking...Need I say more. Congratulations to the manager of this hotel who runs a well-kept property that is staffed with people who feel more like newfound friends than people just doing what the job calls for. Bravo to the staff of this hotel. Take a bow. You guys are great. P.S. And my bigger nicer room at this property was way less expensive than the 4 star nightmare I started out at just down the block.
- Official Description (provided by the hotel):
- The reinvented Courtyard Palm Springs Hotel by Marriott puts you in the center of it all, one mile from the Palm Springs International Airport and the serenity of downtown Palm Springs. Enjoy easy access to over 100 golf courses, Mt. San Jacinto's Aerial Tramway, and being walking distance to the Palm Springs Convention Center. Take advantage of our renovated lobby and guest rooms. Relax easier in updated luxury with Marriott bedding. All of our spacious guest rooms are complete with large work areas and enhanced Paul Mitchell amenities. Our lobby offers flexible work spaces, including complimentary Wi-Fi and up-to-date news, weather, and airport conditions via our touchscreen GoBoard®. Fuel up your morning in our Bistro, featuring Starbucks® and a la carte breakfast items. At the end of a long day, come back to enjoy cocktails and dinner, unwind by the pool and whirlpool, or head outside to connect with friends or colleagues on the patio and fire pit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Priceline, Orbitz, TripOnline SA, Cancelon, Hotwire, getaroom.com and HotelQuickly so you can book your Courtyard Palm Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard Palm Springs Hotel Palm Springs
- Palm Springs Marriott
- Palm Springs Courtyard