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“An elegant and classy place for some R&R” 4 of 5 bubbles
Review of The Riviera Palm Springs, A Tribute Portfolio Resort

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The Riviera Palm Springs, A Tribute Portfolio Resort
Ranked #42 of 71 Hotels in Palm Springs
West Covina, California, USA
Level Contributor
98 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“An elegant and classy place for some R&R”
4 of 5 bubbles Reviewed July 20, 2014

I really enjoyed my stay. Very comfortable room. Elegant and beautifully decorated. Slept like a baby in the extra comfy bed. Although my room was on second floor, there was a very nice view of swimming pool area. Only disappointment in the room was that there was no full length mirror. My stay was in July, one of the hottest times. Really looked forward to cooling off in the pool but it was so hot that the pool water was warm. So not cool! Literally! I was able to relax in the shade. The pool area is beautiful too. Private cabanas, lots of lounge chairs, varieties, and sizes to choose from. Pool side eatery and service. There is a spa. I didn't have an opportunity to try. But overall I absolutely loved it here!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Circa59GM, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review, July 21, 2014
It's a pleasure to have been able to share this visit with you, Marianne, and to hear that you enjoyed it so thoroughly. It certainly can be hot in Palm Springs at this time of year, but we're thrilled you were able to find comfort and relaxation in our company. We hope that you'll join us again to share in even more of our hospitality, and perhaps an escape within our own SpaTerre. We'd love to introduce you to some of our favorite services there and to create a return that rivals this first. Thanks again, and all our best until then!
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed July 18, 2014 via mobile

I'm not sure what the odor was, but it wasn't pleasant. The kids were playing loudly..and that was in the hallway. Lighting was VERY DIM in the rooms, the pictures on hotels.com are bright and clean.. reality is dim and tired. Service was nice but just can't wash the dirt off this place. Price was good, and I found out why.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank WallStreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Circa59GM, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review, July 19, 2014
We're extremely sorry to hear that this visit fell shy of your expectations, as we try to make every experience an inviting, comfortable and enjoyable one. It's clear that we missed the mark in this instance, and we apologize for that. We're confident in our ability to offer a site and services to exceed expectations, and we hope that you'll reach out again and afford us the chance. We appreciate your feedback and hope to hear from you again down the road.
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Travelers are raving about these Palm Springs hotels

1 review
3 of 5 bubbles Reviewed July 18, 2014

My husband and I checked in on a late Friday night and stayed till Sunday. When checking in the clerk said "oh I see you requested a room with a pool view" we answered yes and then he said well your lucky we have one left! We get to the room and it was a view of the parking lot! I called the front desk to explain. The woman who answered put me on hold to try to find out where the mix up was. I then hear someone talking on the line... I said "hello?" The man on the phone asked if I could bring him extra towels? I said excuse me? He said he called the front desk about an hour ago and no one came. I laughed and told him I was another guest and didn't know why were connected. I called back to the front desk and got hung up on. I called back again and no one answered!! Me and my husband gave up. The room was nice even without the view. The next morning I asked for a breakfast menu of the restaurant onsite at 10:30am. The lady was nice and said she would send one right up. It never came. We ended up leaving at 12:cup0 to have breakfast at Denny's
down the street. The rest of the weekend went OK being me and my husband enjoyed each others company by the pool and in the room. I do have to also mention I did see a bug in the restroom and there were ants in a cup that had soda in it from the night before. Over all I would say it's "OK" they might need some additional help?

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JustMeeMsV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Circa59GM, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review, July 19, 2014
We're glad to have welcomed you and appreciative of your thoughtfulness in lending us this feedback. We certainly love the opportunity to learn and grown from our guests' experiences, and we apologize for those service shortcomings associated with your own. We'll most certainly share these concerning points with our team, and we hope to welcome you back down the road and to share in our more typically detail-oriented offerings. It would be a pleasure to host you, and we encourage your to reach out to our management team the next time you're headed this way.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 18, 2014 via mobile

The Riviera Palm Springs was an incredible experience. I brought a group of 43 for 2 nights and all of our needs were taken care of from the moment we got to the resort. Staff is friendly and helpful, always there to please. All issues were taken care of immediately (key issues etc). Lobby and spa are beautiful; pools are both nice and warm. Rooms are absolutely breathtaking, and beds are incredibly comfortable. A special thank you to Gloria Ware for making our experience an unforgettable one. I will definitely be returning in the near future.

Stayed July 2014, traveled on business
Helpful?
1 Thank Shayna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Circa59GM, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review, July 18, 2014
It's such a pleasure to have shared this visit with you and to hear that our attentive guest services set the mark for your visit. We strive to create lasting memories for our guests, and whether you're with us as an individual or a large group, we aim to offer an incomparable hospitality. We're appreciative of your feedback regarding this, and we look forward to your return and to showcasing even more of the hospitality you come to expect from our dedicated team. All our best until then, and many thanks again for your visit and review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed July 17, 2014

We arrived on a Sunday late afternoon...the people from the weekend were checking out with their coolers, the aftermath of the weekend party goers, obnoxious twenty- something crowd. The quieter pool area was dirty, left over party cups even had a band-aid stuck on a side table where I sat on a lounge chair, the lounge chairs were dirty from drink & food stains. It seems to me that the crowd from the weekend only come here to get wasted, loud and be trashy. The air conditioner was not turned on in the restaurant, when I asked why was that they said well we are keeping the doors open..the reason why we chose to sit inside was to eat comfortably in a cool area. Service inside the restaurant was not good, waited 10 mins before I had to wave down a server. The tables were full of bread crumbs probably from the night before.

  • Stayed June 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank LAparis2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Circa59GM, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review, July 18, 2014
While we're glad to have welcomed you, we're terribly sorry for the shortcomings associated with your stay. Our resort certainly is certainly a playful weekend escape, but that's little justification for what you've referenced here. We apologize for that, and we hope that you'll reach out to our management team with these concerns and afford us the opportunity to welcome you back at our more typical best. It would be a pleasure to host you again, and we encourage you to reach out and to afford us this opportunity. All our best, and our sincere apologies again for those circumstances of your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui, Hawaii
Level Contributor
108 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
2 of 5 bubbles Reviewed July 15, 2014

Where am I? As I walked to meet my friends by the "quieter pool", (aka the pool that didn't have a DJ playing obnoxiously loud drum beats that is supposed to be music thus rendering you deaf) I passed an empty 18 pack box of Bud Light on the floor in the hall. A girl of 21 comes out of the door in a towel and kicks it to get by and then has to jump over a pile of ice left on the ground in the hall near the ice machine.

Where am I? Then I get out to my friends but have to first witness another gal of perhaps 21 vomiting red piles of margarita(?) on the ground by her pool chair.

Where am I? My first hotel room I was given was dirty and once I was finally moved to a clean one had to wait almost a full hour to get keys to the room. Once the keys were finally given --- they didn't work!! So a very rude guy had to begrudgingly follow me to the pool amongst the beer boxes and forgotten ice and travel past the girl who thought puking on the ground was the right thing to do, to see where we were sitting so he could bring me keys that worked. (OH, AND THE "FREE" WIFI DOESN'T WORK)

Where am I? People screaming in the halls, propping their doors opened so they could shout to their friends in a different room and howling and cackling at their own childish brand of hilarity.

Where am I???? The Riviera Spa and Hotel in Palm Springs. If this sounds appealing to you - reserve your cabana by the pool now. If the idea of this repulses you - stay somewhere else. DIfferent strokes for different folks.

The room was pretty - the grounds were nice - ample parking... So I won't give it one star. But the clientele they attract with their DJ's is not appealing to me.

Room Tip: Don't stay on the side of the pool or on the side with the ugly parking lot.
See more room tips
  • Stayed July 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Laurenantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Circa59GM, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review, July 16, 2014
While we're glad to have welcomed you and appreciative of your review and refrain, we're sorry that the experience fell short of the mark. We certainly strive to afford each of our guests with an enjoyable and relaxing stay, and it's apparent that we missed the mark in this instance. We apologize on behalf of those guests who hindered your experience, and we hope that you'll put faith in our team to afford you a finer return. With a variety of rooms available across our expansive property and offerings to suit any interest, we're confident that we can create a positive and memorable return, and we hope that you'll reach out again and afford us the opportunity. Many thanks for your stay and thoughtful feedback; we'd love to hear more from you down the road.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 13, 2014

From the moment we arrived the staff was welcoming, from the valets to the host. Check in time was 4pm but we arrive a couple hours early and we had no problem checking in, fast and easy.
Pros: The room was comfy and private, the jacuzzi was hot and the pool was warm, everything we saw was clean, lobby and lounge was really welcoming with comfortable lounge chairs and pool table. Resort only a $10 cab ride to downtown to restaurants and bars.
Cons: drinks were a little pricy, which you have to purchase since you are not allowed to bring any drinks or food to the pool area. We stayed Friday thru Sunday, Friday was not to full, but Saturday it took us about 20 minutes to get a pool lounge chair. Should have more chairs to accommodate number of guest. The empty cabanas go for around $1k. Which speak for itself, but they do have tvs.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Juan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Circa59GM, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review, July 15, 2014
It's such a pleasure to have shared this visit with you Juan and to hear that it was an inviting and relaxing one for you. We pride ourselves on our guest services and in creating memorable experiences for our guests, and we hope to welcome you back with visits to rival this first. Please be sure to reach out the next time you're headed our way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Riviera Palm Springs, A Tribute Portfolio Resort

Property: The Riviera Palm Springs, A Tribute Portfolio Resort
Address: 1600 North Indian Canyon Drive, Palm Springs, CA 92262-4602
Phone Number:
Location: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Palm Springs
#11 Top resorts Hotel in Palm Springs
#12 Spa Hotel in Palm Springs
#15 Luxury Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Riviera Palm Springs, A Tribute Portfolio Resort 4*
Number of rooms: 398
Official Description (provided by the hotel):
The legend is surpassed, in mythical and mystical proportions, as 24 voluminous acres rise from the Palm Springs desert like a phoenix, capturing and challenging the imagination. More an epic and contemporary Mecca for cultural sophisticates than just another hotel in California, The Riviera Palm Springs draws from the best Palm Springs resorts of all genres to create a theater of relaxation, rejuvenation and indulgence amid world-class golf, shopping and vistas. ... more   less 
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Also Known As:
Riviera Resort And Spa, Palm Springs
Riviera Resort & Spa, Palm Springs Hotel Palm Springs
Riviera Hotel Palm Springs
Riviera Resort Palm Springs
Palm Springs Riveria Resort

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