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All reviews great location order omelettes breakfast room pool area free breakfast within walking distance the main street downtown palm springs restaurants and shops oatmeal poolside bar central location comfortable beds downtown area definitely stay here again nice pool hot tub
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Reviewed March 28, 2019

My husband and I arrived late afternoon March 22nd, 2019 and checked out March 25th. Nick the pool bartender accused my husband and I of bringing in drinks into the pool area, two days in a row. This was not the case and we told him so. The first day my husband did have an empty beer can in our bag but that was all we had. We were drinking water at the time. We asked him if he would take our drink order and he said no and walked away. He was obviously annoyed that he was mistaken, and that we had not brought in any other alcohol as he thought. The next day we arrived at the pool and poured water into cups from the pool bar. Nick saw this and added the ice for us, then 30 minutes later he comes up to us while in the Jacuzzi and tells us once again there is not outside alcohol allowed, (mind you we have water cups) he provide. Nick did this in front of other guest. We are again shocked at his behavior and show him the water. I ask, what is he doing and why? He says "because I saw you pour something from your bag into the cups". He did not see this, as we had nothing to pour. Not only was this totally out of line, it was embarrassing. My husband and I were in P.S. to celebrate his 62nd birthday, do some hiking and relax. We are professionals that are not accustom to being treated this way. I asked for the manager, relayed the incident and asked for an apology. Well we never got an apology from Nick, but after sending off a detailed email to the hotel manger they are crediting us for one night, of our 3 night stay with a halfhearted apology. We usually stay at the Marriott, but were hoping to save a little money this time around. We will not be so short sighted again. I think in this case, you get what you pay for.
It is curious as to why the General Manager would tolerate such behavior from his pool bartender Nick. It is not the first time this has happened and I doubt it will be the last. Nick will behave nicely if you order drinks from him from the start, but if you do not, take this as your warning.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
3  Thank surfgal40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sal R, AGM at Best Western Plus Las Brisas Hotel, responded to this reviewResponded March 29, 2019

Dear surfgal40,
I would like to apologize for not exceeding your expectations during your recent visit to our beautiful downtown Las Brisas Resort. As you can understand and you mentioned that you had read other reviews regarding not bringing in alcohol to the pool area. We are not permitted to allow any outside alcohol to be taken to the pool by law. We understand the situation could have been handled in a professional manner and this situation could have been avoided. Again, our apologies from all the staff at Las Brisas. Sal Rodriguez, AGM

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Reviewed March 26, 2019

As our usual mid century modern was unavailable we tried the BWP Las Brisas. BWP's are usually better than average and this one was close. The central location, just a few minutes walk from downtown is terrific. Once you figure out the front and back entrances, getting to and from places works well. The basic southwest motif works fine; the house is not new and could use some refreshing up, but in general it passes muster. With 90 units parking could be an issue, but we were always able to find a spot somewhere on the property. Our B- building room overlooked the pool and we did not experience exterior noise problems others have noted. The walls are thin and if you have noisy neighbors they will "share" with you. Check in was efficient and friendly in pleasant enough lobby. The elevators get you up and down well enough and there are ice machines throughout the facility. The pool and bar/ bistro area, while not large, are plenty large to service the guests. Our room and bath were medium sized, with enough lights and outlets. The towels and toiletries were good to very good. The bed and linens were very good. The HVAC was good, with a large flatscreen and lots of channels, refer and good coffee service. The complementary internet worked well. We had trouble syncing up with housekeeping; their schedule and ours were not a match made in heaven. We were not serviced one day and got a limited late service another. The complementary breakfast was more along the lines of basic Best Western, not a Plus as we were used to. The quality and variety were ok ( excellent oatmeal!) but the offering was identical each of our 4 days. We did not eat at the bistro. Check out was efficient. While we were not in Palm Springs for the tennis tournament, we suffered from the dramatic increase in rates due to the event. This is a good enough house at its normal rates, it is pretty marginal stay at nearly $350 per night ( inclusive of taxes and fees). Average with a little plus.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank AnacoTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sal R, AGM at Best Western Plus Las Brisas Hotel, responded to this reviewResponded March 27, 2019

Dear Anaco Traveler., Thank you for taking the time to review our beautiful downtown Las Brisas Resort. Management and staff take great pride in providing superior customer service everyday at Las Brisas. We have also finished remodeling lobby bar, pool bar, lobby and recently our breakfast room for all guests to enjoy. Again, thank you for taking the time to review our downtown Las Brisas Resort and Happy Travels from all the staff at Las Brisas! Sal Rodriguez, AGM

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Reviewed March 25, 2019 via mobile

The Manager Sal was so kind and professional. I felt as though I was staying in his home...he is the perfect host. Michael at the front desk was so funny and cute. And Nick at the toolbar was accomodating and charming. This hotel pays close attention to the details from the new pool funrniture to the umbrellas that match the fabulous blooming bougainvilla to the wonderful colorbowls around the fountain. They have built a sound wall to minimize the noise from surrounding restaraunts. The rooms are comfortable...best bed I've ever slept on (and I am well travelled!)
This will always be my choice in the desert. Thanks Sal and staff.

Date of stay: March 2019
Trip type: Traveled with friends
Thank laralee58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sal R, AGM at Best Western Plus Las Brisas Hotel, responded to this reviewResponded March 27, 2019

Dear laralee58., Thank you for taking the time to review our beautiful downtown Las Brisas Resort. Management and staff take great pride in providing superior customer service everyday at Las Brisas. We have also finished remodeling lobby bar, pool bar, lobby and recently our breakfast room for all guests to enjoy. Again, thank you for taking the time to review our downtown Las Brisas Resort and Happy Travels from all the staff at Las Brisas! Sal Rodriguez, AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2019

If you want to sleep and don't want any noises, don't stay at this hotel. The location is great, but it is dead center where everything is happening. My room was directly facing 3-bar, which had music and screaming people 'till 3:00 am. The walls are paper thing, so you can hear everything in the next room and people loved staying in the balconies talking after 3:00 am. Pool is narrow and full of people and the furniture very outdated. Sorry, but we won't be coming back to this hotel. We wanted a hotel to relax and we didn't do it. People were great and very helpful.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Fearless23541161356
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sal R, AGM at Best Western Plus Las Brisas Hotel, responded to this reviewResponded March 25, 2019

Dear Fearless23541161356., I would like apologize for not exceeding your expectations during your recent visit to our beautiful downtown Las Brisas Resort. Management and staff make every effort to provide superior customer service daily at Las Brisas. We also make every effort to find accommodations to your preference location and areas. We hope you enjoyed our new pool/bar areas and had an opportunity to have a cocktail or lunch poolside during your visit to Las Brisas. I also hope you enjoyed our remodeled lobby and inside bar that has recently been completed. Again, thank you and we hope to see you soon when you visit our wonderful village we call Palm Springs! Sal Rodriguez, AGM

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Reviewed March 23, 2019 via mobile

We came to Palm Springs for a weekend stay towards the end of March and this was the least expensive “hotel” we could find yet it was still $350/night.

Despite its name, this is more of a motel than it is a hotel. Sure, it has a bar/lounge and it offers free continental breakfast. However, it is essentially a motel beacuse the doors face to an exterior hallway of the property and not to an interior hallway as is typical in a hotel.

Pros
- Terrific location. It is directly across the street from the Fisherman’s Market & Grill and Lulu is about a block and a half away. The Downtown area is within walking distance (a few blocks) with easy access to stores, coffee shops, and other restaurants.
- Sizeable pool with ample lounge chairs.
- Friendly and attentive staff.
- Cleanliness of rooms.
- Nice bar/lounge area.

Cons
- Overall outdated appearance. The entire place could use a makeover.
- The room walls are thin. We were able to routinely hear normal-volume conversations (not yelling) from the room next to ours.
- The rooms in the rear of the hotel overlook several restaurants, bars, and nightclubs. If you end up in one of these rooms, be prepared to hear loud music from the clubs and bars well into the late evening.
- If you end up in one of the rooms near the dumpsters (we were in C309), expect to be awakened by someone or some people rummaging through the trash for recyclables.
- During our stay, in the middle of the night, someone (not sure if it was hotel staff) decided to move several what sounded like portable ice makers down several flights of stairs. There are elevators on the property so not sure why they decided to use the stairs. This went on for what seemed like 15-30 minutes so, needless to say, goodbye sleep!

Date of stay: March 2019
Trip type: Traveled with family
Thank Brad V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sal R, AGM at Best Western Plus Las Brisas Hotel, responded to this reviewResponded March 25, 2019

Dear Brad V., I would like apologize for not exceeding your expectations during your recent visit to our beautiful downtown Las Brisas Resort. Management and staff make every effort to provide superior customer service daily at Las Brisas. We also make every effort to find accommodations to your preference location and areas. We hope you enjoyed our new pool/bar areas and had an opportunity to have a cocktail or lunch poolside during your visit to Las Brisas. I also hope you enjoyed our remodeled lobby and inside bar that has recently been completed. Again, thank you and we hope to see you soon when you visit our wonderful village we call Palm Springs! Sal Rodriguez, AGM.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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