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“Good for a party weekend!”

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Ace Hotel and Swim Club
Ranked #16 of 73 Hotels in Palm Springs
Certificate of Excellence
san diego
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good for a party weekend!”
Reviewed August 17, 2014

This hotel has a great vibe! Lots of energy and great people. The service is prompt and all the good on sight is outstanding!

It's a younger crowd so know that ahead of time...the weekend pool partys are fun but go on through the night so can be a little loud if you're not prepared for them!

Rooms are very kitschy with a 80s retro vibe. Ours had some stains on the curtains but other then that was super cute!

Would stay here again...especially when I'm looking for a fun weekend!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tsped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this review, August 29, 2014
Awesome.........we'll be on the look out for you!!!! Thanks for the visit & the feedback.
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862 reviews from our community

Traveler rating
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    44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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English first
Canberra
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2014

Ace, If you want guests to feel welcome, don't allow the film crew borrowing your space to shout at guests as they arrive. That was the most appalling arrival I have ever experienced in any hotel. Rude, insulting, offensive and entirely avoidable if your staff had been able to speak without risking the wrath of the psycho director. The poor girl on reception did her very best to whisper apologies but the damage had been done. The whole check in process took an hour, five trips to reception, 3 times keys didn't work or locks were broken. A very disappointing experience on a 42 degree day. I did get some more personal service from a sweetheart at the desk who realised after my fourth trip to reception that it would be helpful to show me the air-conditioned route to the room and to come with me to make sure that the key worked. Ace staff don't give their names as freely as most hotel staff so this lovely man goes un-credited for his efforts. As for the rest of my stay, there is nothing outstanding about this hotel. It is clean and reasonable value for money.
I have a general rule with Tripadvisor to only review the good experiences. There are enough critics on here to tear apart the mediocre and less than average places with unreasonable expectations. I can only hope that my experience at Ace was the exception.

Room Tip: ask for rooms in the 100's and always pick "Pool view" "Mountain View" is co...
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  • Stayed August 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CamBelleCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this review, August 13, 2014
So sorry you had that experience. Certainly not typical and far from what we wanted you to experience. Thank you for sharing (will take very seriously) and hope you'll consider another visit.
Best
The ACE Team
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San Diego, California
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2014

The Ace has become the only hotel my girlfriend and I will stay at in Palm Springs. They have it all here; great affordable rooms, fun pool scene, good food, and our dogs can hang with us the hole time we are there. The staff is great and the other guests are all laid back and there to have a good time.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJT85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this review, August 6, 2014
Awesome!!!! You glad you had a great time. Big thanks for staying with us.
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Los Angeles, California
Level 6 Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 27, 2014

I've stayed at the Ace many times, and each time I do I meet a bunch of cool fun people. The pool is always a fun scene, and a great place to drink some beers and listen to music while you swim and sun. The rooms are cozy and well styled and and the beds and the sheets are super comfy and high quality. You are sure to get a good nights sleep. My only complaint is the hefty $25 "resort fee" that they add to your bill. The website claims rooms are $135 a night, but with taxes and the resort fee it's really about 193 a night, so that's a bit sketch and misleading. Staff is friendly and the service level is solid. I also love the Viceroy if the Ace is booked up.

Room Tip: Upper Level over the pool.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this review, August 4, 2014
thanks Peter. Great feedback!!! grateful for your visit........and hope we'll see you soon.
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Los Angeles, California
Level 5 Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 26, 2014

...but still enjoyable. A good steam cleaning, and replacement of the sunscreens poolside would do wonders. The staff is still the friendliest group of folks and very attentive.
Very chill here. Yes it might seem pretentious but that's just you thinking that it's pretentious. No one really cares what your deal is. Relax and try to blend in. No tattoos or piercings? Good for you! You're the minority and truthfully...no one...really...cares. Grab a towel and some cucumber water and relax. Isn't that why you trecked out to Palm Springs in the first place? Lot's of out-of-towners (Europeans) who are cashing in on the chill factor. Grab that banana hammock for your self and the two bandaids and a cork for the Mrs and have good time. I know I did.

Room Tip: Try to get a room looking West...less sun in the morning.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank pkeenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this review, August 4, 2014
Great review......have many new projects in the works. Hope you'll be back to check out the changes.
thanks for choosing ACE. Means a ton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiltshire - UK
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 22, 2014

As a 44 year old mum travelling as a family of four I have to admit I was apprehensive about staying here. So much so I telephoned twice to make sure we had rooms away from the party scene noise which I had read about. This was the last part of an expensive road trip holiday through California and we had previously stayed at the subset tower hotel in LA so ŵe were coming straight from traditional concierge type luxury hotel. I have to say that all my worries were completely unfounded. The staff were (countering all new negative reviews on this) without exception friendly and attentive.
There as no safe in our room and staff magically appeared within 2 minutes of our call to reception to fix one in. The service around the pool was quick and friendly.

Saturday evening was party central - but we just found this fun and interesting - all the guests seemed to be super laid back and accepting of anyone - unlike perhaps the sunset tower hotel - oh judge you on arrival I think. We are no hipsters and have no tattoos which put us wholly in the minority but we never felt out of place or unwanted - by staff or other guests.

Yes - it is a young twenty something scene but if you are older like us you can still have an absolutely brilliant time here. The room was absolutely great - much better than our sunset tower room by a third of the price. I guess the diner food at kings highway could do with a little more oomph - I liked the menu but thought I'd like it to be just a bit better - but that is a minor criticism.

Stay here - relax chill out - party if you want to - enjoy the moutain scenery and amazing architecture.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
8 Thank virgo38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this review, August 4, 2014
Really appreciate your feedback. So pleased you had a nice nice!!!
Cheers@!!!

The ACE Team
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Brisbane, Australia
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 13, 2014

Stayed for a short break, thinking it may be too cool for school, however the staff were so friendly and easy to talk to and helpful, the diner was serving amazing American/Spanish/Mexican fusion foods, and the pool was a welcome relief from the heat.

  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank zzgdeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this review, July 14, 2014
Thanks!!!! Glad you enjoyed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ace Hotel and Swim Club

Property: Ace Hotel and Swim Club
Address: 701 E Palm Canyon Dr, Palm Springs, Greater Palm Springs, CA 92264-8811
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Palm Springs
#13 Business Hotel in Palm Springs
#25 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ace Hotel and Swim Club 3.5*
Number of rooms: 205
Official Description (provided by the hotel):
Dine at King’s Highway, drink at the Short Bus, late night at the Amigo Room, swim at the Club, massaged in a Mongolian Yurt. ... more   less 
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Also Known As:
Ace Hotel And Swim
Ace Resort And Swim

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