My husband booked a room at the Ace as a surprise getaway for me and our dog over Labor Day weekend. We started looking at the reviews and got a little worried about the service, cleanliness, noise, party atmosphere, etc...but thought we should give it a try. We were very pleasantly surprised and liked it! Our room was in the 500 building--close enough to the action at the main pool but at the same time felt pretty serene. We booked one of the patio rooms because we had the dog with us, and we liked having that private space. The room was ok--great artwork on the walls, but the bathroom and floors were a little grungy and the room smelled a little musty, for the price you pay. We also didn't have any housekeeping that came by during our stay--probably an oversight because it was booked solid but was kind of a bummer.
The pools are fantastic though and the service poolside and by the front desk staff was top notch. I never went thirsty or hungry during our stay. We ate at the King's Highway restaurant and it was pretty good, and they offer a pretty good room service menu that is reasonably priced. Drinks were also reasonable and delicious. The front desk staff was also really nice, offering to charge our phones since we forgot our plugs. I didn't try the spa but the gym facilities were good.
The crowd is kind of hipster and "trying hard" as described in other reviews, but we also liked that there were not a lot of people with fake body parts strutting around, and everyone seemed mellow and cool. We also didn't feel like the oldest people there (we are in our late-30s/early-40s) which was nice too, and there were some people there with kids (although I don't think personally I would bring children there given that the atmosphere is festive and somewhat booze-fueled). Everyone was friendly with our dog, and they have a dog park in the back for dogs to do their business, which was a great perk if you are a pet owner.
Overall, good place, would have rated higher if the room had been a bit cleaner, and we had housekeeping service...but other than that, great!
- Official Description (provided by the hotel):
- Dine at King’s Highway, drink at the Short Bus, late night at the Amigo Room, swim at the Club, massaged in a Mongolian Yurt. ... more less
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- Also Known As:
- Ace Hotel And Swim
- Ace Resort And Swim