We arrived to be told "we" had changed our online booking date, which we hadn't. We were informed that as the room we booked was no longer available we would get an upgrade. The upgraded room was in poor condition. I had difficulties turning taps on and off and the room was spacious but very basic (required a trip down to reception to collect coffee and creamer). The staff member in reception was rude and unhelpful. Would not stay again.
- Official Description (provided by the hotel):
- The Monroe Palm Springs is ideally located within walking distance of the Designer District and only minutes from Downtown Palm Springs. Exciting Palm Springs has been a favorite getaway for celebrities and is rich with Hollywood History both past and present. A great destination for all and something to offer everyone including amazing World Class Golf Courses, Spas, Casinos, Nightlife, Celebrity. ... more less
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