I arrived for my first stay at Helios to find Palms Springs looked like a tornado hit.. including the resort. The clean up took place that night and early he following morning. The Hosts were lovely. The accomodations were what I wanted. A quiet place with a pool to sit by for the following 3 days. The first morning I was awaoken at 7am to the drilling of the front pavement/ tiles being ground down and replaced. The construction took place from 7 til approx 5pm. No mention or apology from the owners about this. It was far too grating to sit by the pool when it sounded like I was sitting in a construction site. The second day it continued and by noon I was unwilling to take it any more.. I packed my bags and left. When I arrived at my new accomodations, I contacted them and expressed my dismay at not being told about this going to happen, the lack options presented to me ie: discounted room, or a time line for this work to be done, or a refund for the night I did not spend. They offered me a free one night when I returned for my next vacation there. I told them I would not be returning and would appreciate a refund on my last night. Never heard a response and never got any sort of refund. I have made it my choice to let my friends that go there often to pass along the less than great experience. They have, and will not be going there in the future and will advise others to choose other resorts as well.
- Official Description (provided by the hotel):
- An historic property centrally located to downtown Palm Springs. Purchased in 2013 and upgraded as follows: new room decoration, new furniture, new flat screen TV's, all new lawn furniture , new linens and bedding. New manager: Matt Sizemore star of the small screen who is amping up the fun with 2 all male events weekly. Gone are the old waffle robes, flat pillows and grumpy housekeepers. Carson and Josh work hard to keep the place immaculate. So whether you want to lounge by the pool aunatural, or meet old or new friends, this is the place for you ... more less
- Reservation Options:
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- Also Known As:
- Helios Hotel Palm Springs