My husband and I have owned a time share here for over 20 years. We do love to stay here when in town and have brought family and friends many times. We had the two bedroom, two bath suite by the pool this time. The rooms are large and spacious including the bathrooms (plenty of storage), and it has a smaller but fully stocked and adequate kitchen. The issue is the place definitely needs updating. The furniture, and carpet are out of date and worn out. The shower was awkward to operate. Our room was not thoroughly cleaned. The carpet had fresh burns, the room smelled like smoke in a non-smoking room. Why housekeeping didn't address this before we entered the room was frustrating for us. The refrigerator had two dozen eggs in the drawer and the furniture was dirty, including the glass tables and the chairs. The front desk sent someone immediately to clean the carpet, and the staff responded quickly and offered a new room. But because there was 5 of us, we stayed because we were not going to be in the room that much. We were there for the Indian Wells Tennis tournament. Also the pool area is strict, not allowing food, drink or water at all. And although the food is very good at the bar, the drinks not so much and are expensive. The pool and the towels were very nice, with a fun slide and a life guard on duty. The grounds are immaculate, beautiful and clean. The rooms are quiet and the air conditioning works very well. Last word, in past stays our rooms were clean and comfortable with no problems.
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- Also Known As:
- Palm Canyon Hotel Palm Springs
- Palm Canyon Resort And Spa
- Palm Canyon Resort Palm Springs