Stayed at this hotel for a recent competition at the Palm Springs Convention Center. Stayed here because our team received a room block with good rates. I chose the one-bedroom villa. Price was decent at $104/night plus taxes.
Lobby is nice, check-in was seamless. Front desk was personable and helpful. Let me just warn you, though-- You will be required to get a "parking permit" and they send you over to the "concierge" to get it, where you are given your parking permit, but not until you listen to a spiel about buying an additional visit in their "time share" that can be upgraded to other places, etc for an addition $147.00. I politely declined and really wasn't in the mood to listen to all that after a long drive to get there. I was unaware the property we were staying at isn't really a hotel but an older (much older) timeshare, bought recently by Diamond resorts.
Room: The room was decently sized, approximately 600 square feet or so. But VERY dated. Furniture looks to be from the 80's..same with the general decor. Kitchen was small but I used only the refrigerator (full-size) so that was unimportant to me on this visit (2 days only, and we ate out each night.) Appliances are aged looking, stove sat unevenly and rocked. I didn't use the dishwasher. But everything appeared in working order.
Room is quite dark until you turn on nearly every light in the room and then it's fine. Walls are dingy, visible feet marks, dirt, etc. on the doors, door jambs, etc. Nothing gross and completely dirty looking, however, just an overall "shoddy" appearance to the room itself. This is mostly in part due to the aging decor. It's obvious they have tried to cover up some of the dents/dinginess, etc with paint, but again, some of the paint jobs were pretty shoddy. In the end, the room seemed CLEAN...but the carpet was stained in several different areas (looked like possible cigarette burn marks in bathroom area, although hotel is supposedly non-smoking) and so this made the room appear "dirtier" than I think it was.
Bed was comfortable but noisy. They have invested in decent bedding, down comforter, etc. however, then put a loud "plastic" sounding mattress cover on it. (waterproof maybe?) Even my 12 year old complained about the noise. I woke up several times each night simply because the plastic sound woke me up as I turned over.
Bathroom: Lavatory room with very small 5ft jetted tub, which we didn't use and shower, with toilet right next to it. A nice long counter in a sort of "connecting" room with the bedroom, oddly enough it only had one sink at the far end, but the rest was counter space...this worked out fine for what we needed, but it does seem odd that it didn't have two sinks. THERE WAS A LOUD BUZZING NOISE coming from the ceiling/vent area in this room. It wasn't from the lights, my guess is it was from something in their ventilation system. I would have been completely annoyed by this if the bedroom wouldn't have had a door but we were able to close the bedroom door and not hear the incessant buzzing so I didn't call maintenance. It sounded like an old fluorescent lightbulb that is going out, except there are no flourescent bulbs in that room..and the noise continues even after all lights are turned off.
Nice balcony overlooking the pool, with a table/chairs/one lounge chair. I didn't find the noise from the pool annoying, and it closes at 10pm.
Pool: Nice pool area, kids enjoyed an evening swim. Rock waterfall is a nice touch. There is a bar at the pool and a "restarauant" called SPLASH that you can order food from. We ordered room service once from Splash and although it took over an hour to get to our room (busy weekend they said), the small pizza and spinach wrap was decently priced and tasted fine.
Parking: Terrible, unless you have a small car. Facility is very old, so the parking garage is underground under each wing, with only a 6ft. clearance. My SUV was unable to fit in the parking garage and they have approximately 15 spaces around the backside for parking or you can try to find a spot along the back street. I arrived early each day back to the hotel and didn't really leave after arriving simply because I didn't want to lose my spot and have to park down the road, where I worried my vehicle might not have been as safe, never mind the walk to get to it. Parking back there is a pain because you also have to then schlep your suit aces over the grass area and down a curb to get to the walkway towards the hotel. If you have a car, this will be avoided completely. If you have even a regular sized SUV, it clearly has a parking issue.
Overall, this is definitely not my type of hotel and we will not be returning to this particular hotel when we return to Palm Springs next year. But if don't mind an aging hotel, the one bedroom villa was decently sized and would serve it's purpose, if the price was right. We paid $104/night and I felt that was an OK rate for what we got. I'd rather pay more for a higher end experience next time.
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- Also Known As:
- Palm Canyon Resort And Spa
- Palm Canyon Hotel Palm Springs
- Palm Canyon Resort Palm Springs