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“No customer service whatsoever!”
Review of Ocotillo Lodge

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Ocotillo Lodge
A TripAdvisor Member
Los Angeles, CA
Reviewed March 20, 2004

We requested a crib for our 8 1/2 month old child when we booked. We called in the afternoon on the day that we were scheduled to arrive and they confirmed our crib. We arrived at 9:30PM and no crib! They had some play pens that were all broken and a hazard to any child. They did not even offer to find us another place to stay or pay for us to stay at another nearby hotel that evening, and the woman at the front desk told us that she had to leave at 10:00PM when her shift was over. We were stranded and decided to drive back to Los Angeles, almost 200 miles, that night. The next day we called the President, Larry Pearlman, he wanted to know how I got his phone number, he did not offer to resolve the problem and told us he can't help us and to contact the Operations Manager, Vicky. This woman did not return any of our calls. The Ocotillo Lodge is a joke. Don't waste your time. They're not even a hotel, they are a Home Owners Association run by inexperienced and unprofessional people.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmontoninuit, Owner at Ocotillo Lodge, responded to this reviewResponded March 18, 2016

This review is over 12 years old, when it WAS a hotel. NOW these are individually owned condominiums. Look at current reviews!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocotillo Lodge

Address: 1111 E Palm Canyon Dr, Palm Springs, Greater Palm Springs, CA 92264-9168
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 41 Specialty Lodging in Palm Springs
Price Range: $189 - $295 (Based on Average Rates for a Standard Room)
Number of rooms: 124
Official Description (provided by the hotel):
The Ocotillo Lodge was a first for the well-known developers, George and Bob Alexander. Together, they worked with architects Dan Palmer and William Krisel, and landscape architecture by Garrett Eckbo, to create this famous destination in Palm Springs, California. From celebrity owners to celebrity guests, this historic hotel has a lot of history. Today, the property still amazes guests throughout the year from all parts of the globe. ... more   less 
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Also Known As:
Ocotillo Hotel Palm Springs
Ocotillo Motel Palm Springs

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