I hate giving bad reviews but in this case I must if it can make the management aware and fix things. I came to Palm Springs for my BFF's Wedding. The happy couple had a wedding room block and needed to fit the quota so my Husband and I took the last room. We arrived and there was plenty of parking, grounds were lush and clean, and it is a cute looking Spanish style little Boutique Hotel. We entered our room and we said oh not a bad room and its spacious. I needed to wash my hands from a very long day trip and the second I turned on the faucet there was a horrible screeching sound . We are still not sure but we believe the horrible screeching noise was coming from the pipes. Once the water stopped running the screeching sound goes away in around 30 seconds. BUT THIS CONTINUED TO HAPPEN WHEN WE SHOWERED, FLUSH THE TOILET, AND WHEN THE NEIGHBORS USED THEIR BATHROOMS TOO. Lets put it this way we heard the loud screeching that makes your ears bleed kind of noise a lot throughout our stay, which also made it hard to have a quiet nights sleep!!! The A/C also does not pump out very cold air so our room was a bit warm for our liking. To top it all off there was no fitted sheet or tissues in the tissue box. The office closes early in the evening so good luck trying to get a staff member or anyone to give one any supplies or help. I have to mention the restaurant--The Service was great but the Mexican style Breakfast was lacking. My Husband ordered the Chilaquillas which were unfortunately too spicy and we do like spicy food but this was too much. I ordered the Huevos Rancheros and it was missing any sort of toppings such as cheese, sour cream, avocado, etc etc. It looked like soup and hidden under the "soup" were my eggs and a tortilla! The orange juice, coffee, and homemade tortillas were the only tasty things we had. Overall we would not stay or eat here again.
- Official Description (provided by the hotel):
- Los Arboles Hotel located in the heart of Palm Springs, walking distance to shopping, galleries, and entertainment...Come 'Discover Your Dreams with Us'. ... more less
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