We checked in there basically the last day of the old management. We were able to check in early and were greeted with wonderful service. When we got to our room, we got a call about 15 mins later checking to make sure our room was satisfactory. Sodas were in fringe, pool towels by the sink and fluffy towels in the bathroom and extra pillows were brought right to our room.
In the morning our paper was delivered.... and then all the changes started. The hot tub was starting to get murky, the pool was filled with branches and leaves. No one has cleaned it out that morning. The sodas were not replenished, the pool towels were not changed, and paper no longer came. On our 3rd day there I noticed the staff was smoking at the pool, the hot tub was disgusting and the new management just had unpleasant attitudes--- a smile goes a long way in the service industry.
On our last day, we learned on our second day there was an abrupt change in management. I have stayed at the Caliente Tropics on many occasions and loved the little extras that were provided by the previous owners. Though I love the atmosphere at Caliente Tropics, there are too many newly renovated hotels in Palm Springs that offer better service at comparable prices, that I probably will not go back to Caliente :(
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- Also Known As:
- Caliente Tropics Hotel Palm Springs
- Caliente Tropics Palm Springs