I have stayed at this property a few times, but it had been 6 years since my last visit.The facility is very nice, and the location is good as well. But perhaps the most amazing thing about this hotel was that, from airport shuttle pickup to checkout, virtually every staff member I came in contact with was cheerful, helpful, and genuinely friendly. I'm not kidding, everyone I ran into had a smile on their face and went out of there way to say hello.
I was attending a rather large convention during the second week of October, and the hotel was packed, but the staff seemed to handle it very well. From housekeeping to front desk to restaurant/lounge staff, these folks were on their game. Not surprisingly, I noticed the upper management on site during long hours making sure things ran smoothly. I had the pleasure of meeting the general manager in the lounge, and he made sure everyone was enjoying themselves. Service was excellent.
OK, enough gushing about the staff.....the hotel itself was nice. I think it had a major upgrade in the last five years or so, and it shows. The room was great, with plenty of outlets for charging. The fitness center was particularly nice, with a good mix of machines. The pool was great as well. And the hotel is connected to the convention center, so if your are attending something there this is the perfect location.
Thanks to Joe and everyone on his staff for a wonderful time. Try this place, you won't be sorry.
- Official Description (provided by the hotel):
- Located in the heart of downtown Palm Springs, the Renaissance Palm Springs provides a sophisticated and stylish setting perfect for any visit to the area. Steps away from the Palm Springs Convention Center and the upscale shops of Canyon Drive, our hotel is perfect for both work and play. ... more less
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