In Sam Raimi’s Western “The Quick and the Dead,” in the final quick draw shootout, Gene Hackman yells “You’re not fast enough!” To which Sharon Stone confidently replies “Today I am.” In a quick draw you only need to be the best for a split second.
Well I guess Sharon Stone was managing the Well Spa the day Conde Nast came through, because this place was anything but #1 on Father’s Day. Massage was fine, but the facilities, and service???? There’s a small pool with 7 small waterfalls, 4 didn’t work. In 100 degree lunch time heat, there were only 3 umbrellas to provide shade to all patrons. When asked if they could bring another for my wife I was informed that all other umbrellas on the property were designated for the restaurant or the main pool. Not that they were being used, that they were designated for other areas. Tough for you, enjoy the burn.
If you’re the 200th best spa in North America this is OK service, but if you’re #1 and you boast about that on your website and put copies of the article up on the walls, and stickers saying “#1 Spa” on your magazines so nobody forgets…. This is not acceptable service.
Next, the steam room was only 103 degrees (my wife told me the women’s was 120). It wasn’t a steam room, it was just a bad summer day on the east cost. The shower was nothing special, just a single regular shower with a plastic adjustable shower head that was broken and would not adjust. When the locker room ran out of towels, nobody restocked them for hours until somebody finally complained. I noticed that items of trash on the locker room counters were not removed all day. I assume because nobody bothered to check.
I could go on, and each on it’s own would sound trivial, but together they describe a very poorly managed spa. And that’s really disappointing, because it’s #1 ranking is one of the main reasons we were at this particular hotel. I’m not a spa person, I might go when my wife does on vacation once a year. But I can tell you I’ve been in a lot better, and had much better experiences that this. Even if everything worked great and the staff was attentive, from a guy's perspective the facilities are nothing to brag about. No rain shower, no jaquzzi, no sauna, no plunge pool, small locker room.
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