The title of the review describes the progression of my experience when four of us recently had lunch at Norma's at the Jonathan Adler redesigned ( Lord, he must have made a mint on the fees and commissions on this one) very RETRO TRYING TOO HARD TO BE CHIC , Parker Hotel.
This facility needs better maintenance; a good cleaning would do wonders-thus the scruffy reference.
A well thought out menu with good variety and BIG $$$$ made me absolutely sure that disappointing food was on its way. The service was good but the food was EXCEPTIONAL!
When $25 salads are so good they seem a bargain I begin to feel forgiving of other flaws.
We all loved our food and we will return to dine though I doubt we will ever spend the night.