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“Needs a little TLC” 4 of 5 bubbles
Review of Marquis Villas Resort

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Marquis Villas Resort
Ranked #60 of 71 Hotels in Palm Springs
Genoa, Nevada
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Needs a little TLC”
4 of 5 bubbles Reviewed December 19, 2013

We stayed at the Marquis Villas the second week of December. I had arranged for three rooms for family coming in from Colorado and Wisconsin. We were very comfortable there. The suites are very spacious, and clean, and we were pleased with the quiet and comfort.
This is an older property, and all it needs is focus on the little things. The refrigerators need to be updated (ours rocked when you opened the door) the pull for the pocket door was broken, and for two days one of the elevators was out.
The grounds and pool were well kept and inviting. There is an underground secure garage, and the location for walking to downtown Palm Springs is ideal. The staff is friendly and helpful. I would stay here again in a heartbeat.

Room Tip: Get a room overlooking the pool.
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
    41
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    70
    52
    39
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
San Bernardino, California
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed November 24, 2013

This property has the potential to be great. You get a large villa, with terrace, fully equipped kitchen, overly large bathroom, with seperate tub and shower. The furnishings are dated, some dingy, but still quite comfortable. The location is great to nightlife, shops, dining, & casino. There are no restaurants, bars, or resort spa treatments on site. There also isn't any organized activites on site. The property didn't have that resort type feeling to it, with something for everyone to enjoy. With a little improvement and attention to details the property has the potential to be great.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Marquis Villas Resort, responded to this review, December 13, 2013
Thank you for your comments, we would like to take this opportunity to advise that an ongoing well planned refurbishment program is taking place in our resort and soon all apartments will be brought to the same high standard. We hope that you had an enjoyable stay however, we are looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed October 17, 2013

I recently stayed there for a getaway weekend. This place has the most friendliest staff. Everyone greets you: from the front desk to the maintence (and it seems to be genuine). The rooms are HUGE! And that is were my compliments end.

The niceness of the staff and the size of the room do NOT compensate for dirtiness and just plain outdated.

1. the couches have stains,
2. the glass shower door felt as it were to fall at any moment,
3. the balony was dirty as well as the furniture,
4. the balcony floors had cracks,
5. the room just smelled dirty,
6. kitchen was dirty,
7. AC/Heater made a LOT of noise,
8. Elevator doors closed fast (it literally would open all the way and then close)
9. Beds were UNCOMFORTABLE, DIRTY and SMELLED.

I went to Palm Springs to relax but I left so tired because this room was DISGUSTING. It is overpriced. I have been in cheaper places that were a lot nicer.

I probably wouldn't care very much about it being outdated as long as it was clean.

Room Tip: Hard Rock is across the street. Go there instead.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Likes2Review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Marquis Villas Resort, responded to this review, October 19, 2013
Please accept our sincere apology for your unpleasant stay here. At Marquis Villas Resort, it is our goal to provide the highest level of guest satisfaction with our wide array of resort services and amenities and gracious hospitality. We assure you that we take every complaint seriously, and have begun taking the appropriate steps to correct the issues described by you. While it is true that several of our rooms do need updating, we should never have a room that does not meet cleanliness and functionality standards. We have passed your concerns to our housekeeping and maintenance departments so they can follow up with the proper attention to these matters. With our commitment to making appropriate enhancements to the resort we will be replacing soft furniture in units soon. We hope that you would be willing to give us another chance to make a better impression on you in the future. Your business with us is appreciated and we wish you the best on all your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Palm Springs hotels

Pasadena, California
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed October 8, 2013

We spent one night in Palm Springs for a birthday celebration in September. The reason I chose this hotel was because of its location and it was one of the few hotels which allowed me to pay with airline miles. My experience staying here had both some positives and negatives. I'll start with the positives. The location was ideal, it is within walking distance to most shops and restaurants, we parked our car in the hotel lot and didn't need to use it the entire time we were there. The hotel parking lot was underground which kept the car cool. The front desk clerks were all very friendly & accommodating. I had reserved two rooms. The first room was on the second floor facing the pool. The room was like a small apartment, it was very spacious, tasteful, comfortable, somewhat updated, bright and had a nice large balcony with great views of the pool & mountains. The hotel & grounds were clean and well maintained. Now for the cons. Our second room was located on the third floor in the rear and faced north. The room was large, dark, outdated with 80's style furniture & kitchen appliances, the carpet was stained & torn, it had paint peeling from the walls, old bed linens, a very bouncy & uncomfortable bed, and a dirty balcony with the floor peeling off. The hotel pool was clean but too small considering the size of the hotel. Some of the lounge chairs & outdoor furniture were very worn & needed replacing. I also found the pool area to be very sterile, it lacked landscaping which would have made it feel more relaxing & tranquil. I would only stay here again if they deeply discounted their rooms and would only in room facing the pool & mountain. They could do so much more with this hotel if they would only invest some money & time in upgrading it.

Room Tip: Get a room facing the pool.
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  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Maxx32655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chula Vista, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 5, 2013

First, the Front Desk people were outstanding!!! They were helpful, friendly, and seemed to care about us and their job. I can't say enough good things about them. The material condition of the place is another story:

1) We saw a roaches and ants on the first day. They sprayed, but later in the week, I saw several more roaches that I killed. We didn't want to risk bigger issues by changing rooms, even though they offered it as an option.

2) The kitchen was just in bad shape, and hasn't been updated since the late 80's by my guess. The small appliances were almost to a condition of being rendered useless. In addition, the A/C unit was horrible loud when it cycled.

3) The bathroom had ants, (they sprayed for them too) and there was moldy, rotten grout/caulking throughout.

4) The TV's are seriously old, and there was no guide for the cable. This made what was supposed to be relaxing days irritating. We just left the resort to watch the football games due to the lack of channels, guide, and really poor picture.

5) The weight room is very bad. The equipment is in need of some serious repair, weights replaced, (lots missing) and I recommend real towels vice the washcloths that were provided.

6) The carpets throughout the common areas are seriously worn, dirty, and smell bad. I would recommend removing and replacing with something that can stand the wear.

7) The grills were filthy, and in very poor shape. I had to contact the front desk to get the pool clerk to start it. I would recommend replacing with commercial type grills that are anchored, and fueled directly from the main LP line for the building, or a large commercial tank.

8) All of the patio furniture was dirty and in poor condition.

9) I have never seen a Resort that didn't have a small supply of items for sale to guests. There wasn't even real vending machines, just sodas. This is just unacceptable for guests spending a week or more there. Even the Motel 6 has this option.

This was our first vacation in 20 years with just me and the wife. As I am Active Duty Military, we cherish any moment we can get away, and we were just disheartened by all of the above issues. Needless to say, we'll never stay there again. We would have been better off staying in an RV to be honest. I hope this helps to open the eyes of management, and steps are taken to shut down, fix, then reopen this resort.

Room Tip: Choose another hotel
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kimberly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Marquis Villas Resort, responded to this review, October 17, 2013
Thank you for your feedback. We hope you noted from our responses to other reviews that our aim is to deliver lasting and meaningful memories. Clearly, we did not manage to achieve this for you, and so we are incredibly sorry. We have a very strong commitment to keep our premises up-to-date and we go through a well-thought restoration programme in order to ensure that our resort is always presented at its best. We are currently working on introducing significant improvements the rooms and although we do realize that some of the rooms may still be outdated, we hope you can appreciate that it is not possible for us to close the resort completely for the time of refurbishment. Therefore, we are systematically updating all areas. We are renovating the interior and exterior of the property, installing 37” and 42” TV’s in all rooms, resurfacing the pool deck, preparing to fit new carpets, tiles, etc.
As for your issue with the insects, we are sorry to read about the situation you encountered in your accommodation. The resort does take preventative measures to reduce the appearance of insects, and while this is something that is very difficult to completely eradicate, we would like to reassure you that the situation is monitored on a regular basis by the resort staff. Any insects found within the apartments are usually eradicated by the use of a spray; however we never refrain from using more extensive measures if needed. We are very sorry for any disruption caused to your holiday by this incident. We also we apologise for any housekeeping shortcomings you may have encountered, please be assured that these will be addressed.
If you are willing to give us another chance once these refurbishments have been completed, we are confident that your next stay will be much more enjoyable and even exceed your expectations. We sincerely appreciate your business with us and wish you and your friend the best on all your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 5, 2013

Marquis Villa Resort is within two blocks of downtown Palm Springs and is a very nice place to stay. We rented a one bedroom that was very large, with a pull out bed in the living room that was uncomfortable but okay. Bathroom was huge, almost too large. The kitchen is dated with black counters tops and a very old microwave, but overall very functional. Four of us easily shared the space due to the large balcony overlooking the pool. The pool was fine and cool but appreciated on a late September day. Outdoor chairs on the balcony of the unit need to be replaced, however. The unit itself was clean and more than adequate; kind of like relaxing at home. Free, secure, underground parking included. And the cost was outstanding. Definitely would return here.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed October 1, 2013

This property is in terrible need of updating and repairs. I will say the staff was super friendly and tried to be accomodating. The unit however was something else. The water in the tub never shut off, the shower had mold and something nasty on the wall and the drain plate was not connected. The bed was old and uncomfortable with really bad/flat pillows. The dining room light fixture ahd several bulbs burned out, the living room furniture was very stained and dirty and the carpet was heavily stained,dirty and had huge long runs/unraveling throughout the unit, old small TV's.

The elevator should have been my first clue that something was amiss. Not only was the carpet torn but they have used fake parquet floor tiles on the walls, that are falling off and torn. They have used some nails to try to nail some back on.

The pool was dirty, the lounge chairs were old and dirty and the umbrellas were all broken, the outside pool bar was not in service.

It is quite sad because this really could be a very nice property and they certainly have a great staff. The units are very spacious with large decks. The AC was working well and quiet. The location is also great. I just don't understand why they don't put some money in to this property.

  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Marquis Villas Resort, responded to this review, October 5, 2013
As we are wholeheartedly committed to creating an experience that exceeds guest satisfaction, your feedback was most concerning to us. Please accept our sincere apology for your unpleasant stay here. We strive to ensure our guests experience the best visits possible during their travels and are disappointed to have fallen short of our goal. At Marquis Villas Resort, we take every complaint seriously, and have begun taking the appropriate steps to correct the issues described by you. Currently, we are painting the interior and exterior of the property, installing 37” and 42” television’s in rooms, resurfacing the pool deck and wall tiles in the elevators are being replaced. Continuing the effort to improve resort quality, we are also in the process of replacing mattresses and carpeting. That project is currently in process and will be ongoing throughout the property. We would like to sincerely apologize for the other housekeeping and service shortcomings mentioned and we would like to assure you that delivering excellent quality of service and accommodation is the very foundation of our business. We hope you are willing to give us a second chance and stay at our resort again. Your business with us is sincerely appreciated and we wish you the best on all your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marquis Villas Resort

Property: Marquis Villas Resort
Address: 140 S Calle Encilia, Palm Springs, CA 92262-6612
Location: United States > California > California Desert > Palm Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotel in Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Marquis Villas Resort 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Marquis Villas Hotel Palm Springs
Marquis Hotel Palm Springs
Marquis Resort Palm Springs

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