We were really looking forward to staying here. When we arrived, after waiting over 5 minutes for hotel staff to come to the desk, we were informed that you must be 21 to stay at the hotel because there is no fence around the pool. Our son is 12. There is nothing on their website about this rule. Also, there is no staff member onsite overnight.
The front desk lady said she would call the hotel next door to see if they had rooms and spoke to the owner about letting us stay. Both times she acted like it was my oversight that led to the problem. She was not friendly but said we could say if my son stayed out of the pool. Yes, let's keep the kid who has been in the car since dawn out of the pool! They only reason I book hotels with pools is for him to work out his wiggles.
It was clear to me that we were NOT their target market. After her suggestion that we could check with the Marriot, I said I would handle it myself and went out to the car and used my Trip Advisor app to find the Days Inn. So glad we did.
Even if we were over 21, I think I would not stay here. The staff person was unhelpful, seemed uninterested in our plight, and whatever the pictures look like, the place is tiny. Boutique is an apt description.
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- Also Known As:
- Movie Colony Palm Springs
- Hotel Movie Colony