I chose this hotel to stay over the new year with our wonderful American friends. This hotel has a great website, which looks wonderful. We wanted a hotel that did not allow nudity and that also allowed lesbians. It's a spa hotel, so it sounded like the perfect choice.
Unlike the other reviews on this hotel, I do not agree that Richard was polite and helpful. In fact, I believe that he should not be in the hospitality trade at all. He did not want to help us arrange taxis and meals out, although after a few huffs and puffs they did. Everything seemed to be a chore. He made us feel like we were a nuisance.
We took a trip to the Joshua Tree park. On departure we waited in the reception area of the hotel in our shorts and tee shirts and not once did Richard or any other member of staff inform us that it was going to be very cold at the park because of the higher altitude. We were all absolutely frozen by the time we got back. We did inform him of this but he was not bothered. He even said that he was pleased we had been gone all day because it meant that he could go home!! Another day out was to a town called Idyllwild. The management said that it was a dull place with plaid clothed lesbians and not much else. It turned out to be our best day out! Wonderful art galleries, beautiful scenery and views and not a butch lesbian in sight. Great food, great hospitality and fiendly people who could not do enough for us. So he was completely wrong.
We decided to have drinks by the pool, which we had to provide ourselves, of course, as nothing was available. I was informed that the hotel was not a party hotel and that the staff were hoping we were not going to sit around with a drink all day. Now, we are in no way party animals. We are refined gay men and women who want a quiet holiday, but still want to enjoy ourselves during our very expensive stay.
Breakfast was very basic - cold boiled eggs, rabbit food and a small plate of fruit. If there are only a few rooms filled then they do not even put out breakfast - you have to ask for it! On one occasion I went to the fridge for a cranberry juice as there was nothing out and I thought it was still breakfast time - I was very rudely informed never to go into the fridge and that breakfast was over. In a hotel that charges so much you would expect a little more service and a lot more politeness. There were only one complimentary drinks on one evening and only basic iced tea during the day, which was often empty. In other hotels we have stayed at their have been complimentary drinks every evening for an hour or so. This creates a friendly sociable atmosphere where people can meet and converse. We were not made to feel like he wanted us to meet any othe the other guests.
We have stayed at many gay boutique hotels and this was by far the worst in terms of catering for our needs. We were not made to feel at home as we have done in other hotels such as Alexander's in Key West. At Alexander's, we felt at home, like we belonged there. The owners became friends and we met wonderful like minded people. This was all down to attention to detail, a friendly atmosphere, courtesy, service with a smile and a genuine desire to be with the guests and want the very best for them. At East Canyon they are too busy counting the money. Any hotel that charges the full price a month before arrival (probably invested), where the owner sweeps the paths himself instead of hiring a handy man and where they are rude to you for taking a drink from the fridge does not deserve repeat customers.
The rooms, however, were very nice and clean and the pool was wonderful. I did not have any of the spa treatments, but my friends said they were very good. The cleaner works extremely hard and is probably paid very little. All in all, we felt as if we were staying in a hotel run by a very tight fisted hotelier, who counted every penny. Despite all this and only because of the company we were with, we had a wonderful holiday. If we had stayed somewhere else it would have been perfect. In summary - Not luxury, not enjoyable and certainly not recommended.
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- Also Known As:
- East Canyon Hotel Palm Springs