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“Loved everything about Hotel California”
Review of Hotel California

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Hotel California
Ranked #2 of 73 Hotels in Palm Springs
Certificate of Excellence
Santa Clarita, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Loved everything about Hotel California”
Reviewed July 8, 2013

My husband and I stayed at Hotel California to celebrate our 10 year anniversary. We loved everything about it. I made the reservation over the phone with Lucy and she was so helpful. We exchanged a few messages via email and she gave great restaurant recommendations for our stay as it was our first time in Palm Springs. The hotel is so charming and cozy and the room was immaculate. You get a little basket of complimentary goodies which you'd pay a fortune for in the larger hotels. There are DVD players in the rooms and they have movies that you can borrow during your stay, and again they are free. Every staff member we met went above and beyond. While laying poolside under the misters, the owner walked by and offered to get us a drink (complimentary). I've stayed in a lot of hotels and worked for a major luxury hotel chain for several years. This place has customer service mastered. The hotel is beautiful and the ambience was perfect. But it's all the little things that add up to make this place so wonderful. We're already planning to go back.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,540 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (474)
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English first
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 4, 2013

My husband and I chose this hotel last summer based on the glowing tripadvisor reviews. We also wanted to stay somewhere with a kitchen so that we could bring our own food.
Upon arrival the young lady that checked us in was very friendly. We never saw her again. The rest of our stay was very awkward. Most of the staff is over 65 and they were very unfriendly. They would walk past us without saying hi. We would be in the tiny pool and feel like we were being watched. Then, the stove in the shared area didn't even work. If you are a young couple looking for some privacy, this is not the place.

  • Stayed August 2012
    • Value
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Helpful?
9 Thank FarleyFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCaliforniaMngr, General Manager at Hotel California, responded to this review, July 5, 2013
Dear FarleyFrog,

I do apologize for your experience last summer. I wish you would have brought your concerns to us a year ago. Last August, we did have several of our regular staff out on vacation, as it is the slower part of the year for us. I am quite unhappy to hear that your experience was anything short of excellent. We have remodeled our guest kitchen this year, as we are continually striving to make this property better and better for our guests. I hope that you will choose to give us another shot to show you exactly why we receive the reviews we do.

Sincerely,
Lucy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 4, 2013

We arrived late at night during one of the hottest weekends on record and were warmly greeted by a staff member who had been waiting up for us. She took us on a quick tour of the property and then showed us to our blissfully air-conditioned room. Over the next two days the staff was extremely accommodating and on our last day they let us have the room until late in the afternoon, as the hotel was less busy. The hotel is spotlessly clean, the grounds are beautiful, the setting is intimate. We can't say enough about Kelly, Lucy and the rest of the crew. We've found our go-to spot in Palm Springs.

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Mitchell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 2, 2013

This is an extremely welcoming and homely hotel.
It's only small and you are treated by the staff as family. They cannot do enough for you. We had 3 rooms for 2 nights and were so upset when we had to leave. They have so many extras staying at any other hotels after that was disappointing.
Palm Springs had a lot to offer and 2 nights was not enough.
Thank you Lucy for your well managed hotel and your hospitality. We will be back
The White family, Sydney

  • Stayed May 2013, traveled with family
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Helpful?
Thank Lorrina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed June 30, 2013 via mobile

Upon our late arrival we were welcomed with a beverage and tour of the hotel. The room was extra clean and bedding beautifully done and nice complimentary treats too!
Nice spa- like atmosphere in pool area and plenty of comfy
seating all around the hotel

  • Stayed June 2013
    • Value
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Helpful?
Thank Sossos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 29, 2013

We arrived one night early unexpectedly as our road trip honeymoon was running ahead of schedule. Our room was ready (king romantic a room) and couldn't believe the standard of the hotel grounds, room, cleanliness etc.

Complimentary American treats available in the room, free parking.

Staff were amazingly friendly and helpful (knew all residents by name), ready with a drink of our choice on arrival.

We were so happy with the first two nights we asked to stay an extra night which they were able to accommodate.

This was a relaxing and very romantic hotel (especially at night), weather was perfect, and didn't even feel the need to go out of the hotel grounds too often.

It is a 5 minute drive to the main strip in palm springs, but there are restaurants and a supermarket closer to the hotel too.

Would highly recommend!

  • Stayed June 2013
    • Value
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Helpful?
Thank nhaggarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 28, 2013

The service is what pushes this to an excellent rating as everyone is so pleasant and helpful. The hotel itself is very cool in a retro way. Lovely pool/firepit area; kitchen is great. We really enjoyed our six nights there.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank 2299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel California

Property: Hotel California
Address: 424 E Palm Canyon Dr, Palm Springs, CA 92264-8806
Phone Number:
Location: United States > California > California Desert > Palm Springs
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Palm Springs
#3 Romantic Hotel in Palm Springs
#3 Best Value Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Number of rooms: 14
Official Description (provided by the hotel):
Lush romantic grounds with surrounding Old California Spanish charm. Newly renovated with attention to every detail. Join us in the SUN! ... more   less 
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Also Known As:
California Hotel Palm Springs
California Palm Springs

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