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“THIS is what I come to Palm Springs for!” 5 of 5 stars
Review of The Saguaro Palm Springs

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The Saguaro Palm Springs
Ranked #29 of 70 Hotels in Palm Springs
San Jose, California, United States
Level Contributor
4 reviews
“THIS is what I come to Palm Springs for!”
5 of 5 stars Reviewed December 6, 2013

Great retro, funky place. Very clean, color everywhere, and a staff that goes above expectation...always with a smile. The central pool and bar are a party always waiting to happen. Barbies and ping pong in the lobby...classic. This may be an annual destination. Thank you Mario for the humor, service & engagement gift sent to our room!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, responded to this review, December 12, 2013
Glad to hear we make your Palm Springs getaways memorable, Karyn. It's hard to put into words how much your glowing recommendation means to myself and the rest of The Saguaro team. Hopefully we'll have the pleasure of your company again soon!

Until next time,
Steve, Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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947 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (308)
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English first
Los Angeles, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 5, 2013 via mobile

Check in just for one night with a frend.. Got the hotel for $70/night from hotels.com.. Room was nice..and colorful. Staff are nice and friendly.but the only issue i have is that this hotel charge me $50 ($25/each) resort fee per person.. Then also charge another $23 at check out for tAx.. I felt i got robbed after i saw my account.

Stayed December 2013, traveled with friends
Helpful?
2 Thank TravelRNsonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, responded to this review, December 12, 2013
I appreciate you taking the time to share your experience with us. While I'm happy you loved your room and our staff was friendly and accommodating, I'm sorry to hear about the miscommunication around pricing. We do have a daily resort fee of $25 so I apologize if that wasn't clearly explained to you by hotels.com or my team. Tax is also part of the charges the State of California applies to hotel stays. If you'd like to discuss this matter further, please reach out. The last thing I want if for our guests to feel slighted.

Warm regards,
Steve, Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 1, 2013

This one is a deal breaker for me but my not be for others. I like my peace and quite and when your neighbors come cruising in at 5am, I would rather not listen to a recap of the evening. They must of skipped any acoustically treatment with the remodel. Otherwise, big room, friendly staff and good value.

Room Tip: Bring your ear plugs.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank icenet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, responded to this review, December 5, 2013
I truly appreciate you taking the time to share your feedback with us here on TripAdvisor. I'm happy to hear you loved your big room and found our team friendly and welcoming. That said, I apologize for the noise and hope that on your next visit, you'll let us help. After all, our team is well-equipped to handle noise complaints so our guests truly have an enjoyable stay with us. Hopefully you'll choose us again next time you're in Palm Springs!

Take care,
Steve, Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 1, 2013

Service and staff were great. Hotel was very nice. Had breakfast at the hotel restaurant and it was average. Staff were amazing though! Loved the colorful decor. Price was right.

Room was large and in good condition.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WHS831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, responded to this review, December 5, 2013
Many thanks for the great compliments! From the amazing staff to the great service, I'm happy to hear you enjoyed your stay with us. I look forward to sharing this with the team almost as much as I look forward to welcoming you back!

All the best,
Steve, Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dove Canyon
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 28, 2013

We had a great 3-night stay here. The colors made us happy. So many of the other PS hotels looked drab and dumpy in comparison. Good location but would have preferred if we could have walked to the downtown area. The workout room was pretty small but had plenty of things. Staff very friendly.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lorimendenhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, responded to this review, December 5, 2013
I'm happy to hear you enjoyed your three night stay with us. We pride ourselves on being an oasis of desert modern so hearing our vibrant colors made you happy truly means a lot. I hope you'll keep us in mind next time you're in Palm Springs!

Take care,
Steve, Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 28, 2013

Hotel is overpriced and is certainly not a resort to justify the hidden resort fee. Could have stayed somewhere just as "nice" for much cheaper. Staff was nice but the "resort" is just not great nor worth the price.

  • Stayed November 2013
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Franderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, responded to this review, December 5, 2013
Thank you for reaching out here on TripAdvisor. That said, your review comes as a bit of a surprise. We pride ourselves on being a vibrant, fun escape from the Palm Springs desert — not an uptight resort. That said, we often hear compliments about our hotel, so I'm sorry to hear you did not enjoy it like many others have. I wish you all the best.

Regards,
Steve, Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cannock, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 25, 2013

This hotel should come with a warning because its so bright! And if you have a hangover... BEWARE! Clean property, Plesent enough however service is very slow!! Walked in room with every lamp on.. If things was not bright enough! I ended up unplugging everything because of the dodgy switches!

Breakfast was the best part of my 1 night stay as it was delish! Its a clean base to explore however i couldnt stay here more than 2 or 3 nights tops!

Checking out seemed like a big rush!

Room Tip: Request a high floor as their are only 2 levels!
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Sam_RB_Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, responded to this review, November 30, 2013
Thank you for taking the time to share your experience with us. That said, it's disheartening to hear our low rating comes from our fun colors. We pride ourselves on being a vibrant escape from the desert with a color palette inspired by the native flowers of the Mojave Desert. After all, it sounds like you loved our breakfast and clean rooms.

Regards,
Steve, Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Saguaro Palm Springs

Property: The Saguaro Palm Springs
Address: 1800 East Palm Canyon Drive, Palm Springs, CA 92264 (Formerly The Saguaro Palm Springs, a Joie de Vivre Hotel)
Phone Number:
Location: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Palm Springs
#9 Spa Hotel in Palm Springs
#10 Luxury Hotel in Palm Springs
#12 Family Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Saguaro Palm Springs 4*
Number of rooms: 244
Official Description (provided by the hotel):
To know Palm Springs is to love it or the style, there's an undeniable lure to this oasis of desert modernity in the heart of Palm Springs. The Saguaro offers a sense fun and uncomplicated design, food and service. Guests enjoy our resort style amenities including our pool, 24-hours fitness room, morning yoga, touring bikes, boutique spa and two restaurants. Guestrooms & Suite - All with a patio or balcony - Flat screen HDTVs• - Large desks - iPod docking station - On-demand movies and music - Bathrobes - Coffee maker - Mini-refrigerator Services & Amenities: There are certain standards by which a visit to Palm Springs is judged, such as pool time and the scenery that goes with it, the quality of architecture and design, and perhaps most importantly, the ability to enjoy the desert landscape and air, preferably with cocktail in hand. By all accounts, the Saguaro has you more than covered. -Pet-friendly with no fee -Self parking* -WiFi* -Daily yoga* -Use of Touring Bikes -Complimentary airport and town shuttle* *Included in daily resort fee of $25.00 USD per night. Meetings & Events: Palm Springs is a destination for meetings and events more than ever, seducing planners with 350 days of sunshine a year and abundant golf, shopping and desert curiosities. The Saguaro features several flexible event space options and is ready to host your event, whether it's hosted in our one of our two ballrooms, garden courtyard, in a private dining room. ... more   less 
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Also Known As:
Holiday Inn Palm Springs
Palm Springs Holiday Inn

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