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“Awful experience!!!!!!!”

Riccio's Steak & Seafood
Ranked #120 of 319 Restaurants in Palm Springs
Certificate of Excellence
Cuisines: Seafood, Steakhouse
More restaurant details
Restaurant details
Good for: Local cuisine, Business meetings, Romantic, Special occasions
Dining options: Dinner, Late Night, Lunch, Reservations
Redondo Beach
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Awful experience!!!!!!!”
Reviewed May 26, 2009

I decided to head to Palm Springs for a birthday celebration with my fiance and a couple of close friends. While heading downtown, we stumbled upon Riccio's and decided to give it a try. We were initially surprised when the hostess didn't even bother to get up to seat us, but instead POINTED to the table we were to sit in. We decided not to let this ruin our experience and simply took our seats. The server was pleasant and attentive, but the real problems started when our bill came. I noticed that the tax that was added onto the bill was not correct. (I am an accountant, and, by habit, double check all bills and receipts before I pay them). BEFORE I brought the error to the server's attention I asked the hostess a couple of questions to make sure I wasn't the one making the error. Both questions we answered with a bit of attitude, but I still let it all slide. I became annoyed and angry when I brought the error to the hostess' attention and she immediately snapped at me telling me I was wrong and that their register automatically calculates all the bills. I said that was fine, but our bill was calculated incorrectly. She didn't even bother to check and make sure that maybe there was some kind of error. She proceeded to be EXTREMELY rude and tell me I was wrong. I continued to plead my case, because I knew I was right. She ripped open her drawer, took out a calculator, and pounded the numbers into it and then realized she was wrong. AFTER ALL THIS SHE STILL PROCEEDED TO BE RUDE TO ME, WHEN SHE WAS WRONG! I finally had enough and told her if she continued being rude to me, I was going to walk out and not pay the bill at all. Her tone changed a little, but she was still being rude. I had enough and told her I was done dealing with her and asked to deal with someone else. Our server continued addressing the situation and our bill was corrected. We paid and left but not before the hostess had the nerve to tell her co-worker that the only reason why we were raising questions was because we "DIDN'T HAVE MONEY TO PAY OUR BILL". First of all, why would we go to a nice restaurant where we knew it was going to cost us more than McDonald's, and then decide the bill was too much to pay. It doesn't make any sense!!!!! Our bill was wrong, end of story. She should have handled the situation like a professional and check to make sure everything was correct before she opened her mouth. I can't believe the horrible customer service at this restaurant. The ironic thing is that when you go onto their website, they claim they pride themselves on exceptional customer service. Ha!!!! She, without a doubt, ruined our experience!! I would not recommend this restaurant to anyone, but if for some reason you decide to go against my warning, I would double check your bill because chances are you're paying too much!!!!!!!!!!!!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Jen3Terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Los Angeles
Level Contributor
17 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Tasty with ambiance”
Reviewed April 18, 2009

Dinner for four was $51 each with tip and taxes. This included a delicious bottle of Ferrari-Carano merlot, one dessert, a cocktail, and three entres (two of us split an entre and salad, thus three entres for four).

Filet mignon, a trusted standby -- was excellent. Seafood pasta (the Mediterranean one with salmon, shrimp and scallops) was delicious. Pear and mixed green salad was solid.

One of our friends ordered chicken and complained that it was dry. It was and they comped us a dessert because of this. (Nice!)

We sat on the patio along Palm Canyon Drive and loved it. The warm, spring evening made the food all the more enjoyable.

We'd definitely return when seeking a classy night out (i.e., pricey.) The restaurant was on the edge of the main Palm Springs drag, which made it way more mellow and enjoyable than if we were in the midst of the downtown frenzy.

As for parking, we parked in a church lot behind the restaurant. There was street parking as well.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Wilmera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palm springs, california
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great Seafood by an iconic restaurant family”
Reviewed July 29, 2008

After almost 40 years in the desert the owner's of the iconic Riccio's Italian Restaurant, a bygone hang out for Frank and the "Rat Pack", have opened a steak & seafood restuarant in downtown Palm Springs. The seafood, especially the seafood mixed grill and cioppino are as good as it gets. There is outdoor patio, so you can dine and watch the world go by on one of those balmy evenings the desert is famous for. There are lots of choices on the menu and you even can ask the chef to cook up something special. A little pricey, but worth every penny.

Helpful?
Thank raventv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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