This review is for the Spa at the Parker Palm Springs . Officially, the spa is called the Palm Springs Yacht Club.
A friend and I came to the Parker to have a girls' day at the Spa. We were not guests of the hotel, but spent the day at the spa.
Overall grade: C
Spa Services: A
Spa Facilities: D-
When you arrive at the hotel, you valet your car and then to get to the spa, you have to walk through the hotel lobby. The lobby was very eclectic and uniquely decorated. Very interesting. The lobby seemed like it would be a cool place to hang out.
The walkway to the spa was a dirt path, but because it had been raining for the better part of 12 hours, the path was very muddy and slippery.
The spa lobby was extremely welcoming, clean and beautiful. We were greeted by the front desk staff and offered a complimentary shot of cucumber-infused vodka.
I booked an hour long massage and the spa mani/pedi. They were both fantastic. I was totally relaxed during my massage and you can even choose from a music menu for what you'd like to hear during your massage.
The chairs around the indoor saltwater pool were comfortable wooden pool chaises with thick pads on top. The towels provided in the pool area were large, fluffy, and plentiful. The two whirlpools were small, but so warm and nice! The manicure area was small, but it was sufficient for treatment services.
I am sad to report that the number of things we were dissatisfied with at the Spa vastly outweighed the number of things we were happy with. If it weren't for the fantastic service I had received, this Spa would have received a 1 or 2 star rating instead of the 3 it ultimately got.
Website - I have to admit, I am absolutely shocked that this Spa has such a poorly designed website for a business that presumably wants to encourage people to come there. The website doesn't have any sort of photo gallery or menu of available services. The only way to find out what services the spa offers is to either call the spa or to attempt to book an online appointment. I chose this spa based on the strength of a personal recommendation. If I had been choosing a spa just based on its website, I wouldn't have ever given this one a thought.
No tour - After we checked in, the front desk staff showed us the changing room and the pool area where the technicians would pick us up for our treatments. We were not shown any other facilities, although apparently there was a steam room and sauna somewhere there. And there is some room directly off the front lobby with floor mats and pillows, but I have no idea what that was because they didn't give us a tour.
Ceiling leak - rainy day meant leaky ceiling on one of the pool chairs. They didn't do anything to catch the water besides putting a towel on the pool chair below the leak. The chair wasn't blocked off and I personally had to stop 2 people from sitting in the chair and getting leaked upon. A second leak dripped water onto a beautiful cabana canopy which then leaked thru onto the hardwood floor. No efforts were made to block off this area of wet floor.
Poorly maintained spa robes - The robe provided for my friend had frayed edges at the sleeve and at the bottom. It also had a large open seam on the inside collar area. She asked the front desk for a replacement robe - and the replacement robe they gave her had a small hole in the robe, frayed edges, and another open seam. The third robe they gave her was fine (for the record my robe was fine from the start - my friend just seemed to have a run of bad luck).
No snacks/drinks - This is the first spa experience I've ever had where the only available complimentary refreshment was water. If we wanted to get something to eat or drink from the on-site hotel restaurant, we had to flag down a staffer or go to the front desk and ask for a server to come to us. Fair warning, if you get your food/drink brought to you in the spa, you have to pay a room service premium. As my friend and I were leaving, we discovered a fruit bowl in the area directly behind the wall at the front desk - something that should have been shown to us during our facility tour when we first arrived.
Shower room - The women's changing room had 2 shower rooms which were of reasonable size, had rain showers, and provided total shower privacy. However, the showers need some work. The rain shower heads in both shower rooms had extensive lime buildup. Additionally, one of the shower room doors had a lot of rust at the base and had chipped paint on the door vent.
Ultimately, the spa services I received were fantastic and I highly recommend them. However, for the price we paid for our services (~$370 for the 3 services I described in this review), the facilities are far below the level I expect. The spa building clearly is in great need of significant repair. This spa gives 5-star service in a 3-star building. I would not recommend this spa solely on the strength on its services unless you don't plan to spend any time relaxing after your treatment.
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