When we checked in there was 1 person at the desk and 3 groups of guests waiting. Another clerk emerged from the back chewing food and said "I'm not working I'm on a break". This was our introduction. We had requested a quiet room & extra pillows ( in writing on our reservation AND 1 week before we arrived via phone ) neither was honored. After 3 requests we got the pillows. Our room was overlooking the pool which was definitely NOT quiet. The front desk clerk did not tell us about the free wifi so we paid for it which was later reimbursed.
Many items in the room were not satisfactory such as a light not working,broken drawer,broken clock (not only broken but alarm was set at 5 AM) ,lamp shade torn. There was a , chemical smell in the room. Additionally there was no soap holder, discoloration in grout in bath, black soot outside HVAC vent. The box spring mattress (2 with a king size mattress on top) were not even so 1 was sticking out at the bottom and the bed skirt was covering it. If you walked close you could have tripped over the protruding box spring. None of these issues alone was a big deal but all of them together showed lack of management supervision of the rooms.
We tried 6 times to speak with the manager and finally the day before we left we met with the front desk mgr who saw the problems personally. She agreed that these all were legitimate problems and offered to credit us for 1 nights stay.
We wished we hadn't prepaid for this hotel because we would have checked out and gone elsewhere.
When you look at the grounds and the issues with our room you can see this hotel clearly has deferred maintenance and lack of management.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Palm Desert hotel - where outstanding accommodations and superb hospitality await you in the heart of beautiful Palm Desert, California! Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room hotel suites, complimentary cook to order breakfast, complimentary wine and beer Manager's Reception in the Evengins, with either majestic mountain or lush courtyard view. Each of our Palm Desert hotel suites is equipped with a range of amenities, designed to make your stay with us in Palm Desert, CA as comfortable and enjoyable as possible! ... more less
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- Also Known As:
- Embassy Suites Hotel Palm Desert Palm Desert
- Embassy Suites Palm Desert
- Palm Desert Embassy Suites