I have stayed at several Embassy Suites and have always been quite happy with them. That's why I was so surprised with the rather "meh" quality here.
As soon as we entered our room we could tell the quality of cleaning is sub par. The room had a musty, stale smell that indicates the carpets aren't cleaned very often. In the bathroom the hand towel lying next to the sink was used (had makeup on it and wasn't folded), and the bottle of hand lotion was only half full. Yuck.
The room itself is ok, though the furniture is not very comfortable. Especially the sofa bed. Now, because my wife is an insomniac I often sleep on the pull out beds and mostly they are reasonably comfortable. Not thus one. It was hard and lumpy. The blanket that is provided was very stiff and scratchy. Ugh.
Normally I am pretty easy to please. I don't complain a lot, but this place definitely needs to improve its upkeep. I gave it 3 stars instead of 2 primarily because the place was otherwise decent, but compared to the other Embassy Suites I have stayed, it's a solid 2.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Palm Desert hotel - where outstanding accommodations and superb hospitality await you in the heart of beautiful Palm Desert, California! Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room hotel suites, complimentary cook to order breakfast, complimentary wine and beer Manager's Reception in the Evengins, with either majestic mountain or lush courtyard view. Each of our Palm Desert hotel suites is equipped with a range of amenities, designed to make your stay with us in Palm Desert, CA as comfortable and enjoyable as possible! ... more less
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- Also Known As:
- Embassy Suites Hotel Palm Desert Palm Desert
- Embassy Suites Palm Desert
- Palm Desert Embassy Suites