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“Staid and Dependable” 4 of 5 bubbles
Review of Embassy Suites by Hilton Hotel Palm Desert

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Embassy Suites by Hilton Hotel Palm Desert
Ranked #20 of 22 Hotels in Palm Desert
Arizona
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Staid and Dependable”
4 of 5 bubbles Reviewed November 8, 2013

Due to a family emergency, we did a last minute booking through Expedia, which falsely claimed the reservation was made when it was not. (That's another review.) I learned of this when I later called the hotel with a request, and in spite of not having availability for the room type I expected from Expedia, the property rep went beyond to book an upgraded room. It does seem weird that two double beds are an "upgrade," but they only offer that or a king. Many of these properties have been around for years, but this one was fully updated, well maintained and secure and offered no surprises. Full breakfast buffet was unremarkable but adequate, as was the evening reception, both nice amenities vs the competition.

Room Tip: Rooms all face the interior (pool or meeting building), so request 3rd floor for best views.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Seetheworld360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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839 reviews from our community

Traveler rating
    202
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    134
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
winnipeg, Canada
1 review
3 of 5 bubbles Reviewed November 5, 2013

An older Embassy Suite complex geared to the more budget minded traveller. The complex is older so there is an odour if stale smoke is some areas IE:elevator. The room was clean but the carpet was a bit dirty but you will get that in most any hotel.

  • Stayed November 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAn diego, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 30, 2013

Staff took 45 mins to check us in. Do NOT stay on lower floors. Can hear every step and creek from above floor all night! Sheets were dirty and had brown spots on pillowcases and bed sheet! Towels were not all fresh and room overall had not been thoroughly cleaned after prior guest. Staff couldn't care less!

  • Stayed October 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Maree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review, November 15, 2013
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced. Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.

Best Regards,

Susan Allison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
4 of 5 bubbles Reviewed October 28, 2013

I had a great time at your hotel. As a single guest, I felt safe and very comfortable. I mentioned some things about the pool in my previous message, but otherwise, everything was really nice. I have to compliment the Sonoma Grill for their excellent food and service. Because I was traveling alone, it was wonderful to order Room Service for dinner, especially because the weather was very warm when I was there, and I could sit and relax and watch TV or read in my own room. Definitely a huge plus for my trip!! I hope the excellent Room Service can continue because it is a wonderful bonus to your hotel fand or those of us who come alone and to rest. Thank you.

  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland, ga
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

We booked this hotel for our anniversary, having never been to Palm Desert/Palm Springs area and always trying to stay with the Hilton name when traveling. The hotel, for an Embassy Suites, was not as nice as we are accustomed to. It was very outdated and our bed was old and lumpy. We had the executive suite which was nothing special. I did enjoy the breakfast and reception in the evening. Will probably not stay at this location again unless they update.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jnydvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escondido, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 21, 2013

This Embassy seems like an older one. It is ok for the money, but nothing special. if you want internet and do not have AT&T, they charge 9.95 per day per device, so if you have more than one device that needs to check email or whatever, it's expensive. the sheets seemed clean, Had a few holes and were dingy, not white and crisp as in most mid price hotels. Holes in a couple lampshades. Very good breakfast and easy checkin/checkout.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jerome M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review, October 23, 2013
As always, we appreciate our guests taking the time to share their experiences both with us and other travelers on TripAdvisor. The stay described above falls far short of the manner in which we strive to treat our guests. I'm terribly sorry about that and committed to restoring the perception you had of our Embassy Suites when you chose us for your visit. Given the seriousness of challenges mentioned, I have already addressed your incidences with the appropriate department managers so that there should be no recurrence to you or any other guest. I do hope you give us the opportunity to return so that you can regain your confidence in our services and operation. Please contact me directly if you'd like to discuss these things in further detail.

Best Regards,

Susan A.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuevo, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 18, 2013

For an Embassy Suite I thought it was the worse one we ever stayed at.The hot tub was like warm bath water ,there were only 3 jets working.There was a very large bug in the sink and the tv ,we had to call to get someone to make it work . The manager special had chips and salsa a few snacks chips and the breakfast was alright but my eggs were brown around the edges like if they were cooked on a dirty griddle,We will never go back there and stay,it should be called motel 8 not Embassy suites.There were people visiting from settle Washington they were too thinking they were going to be able to enjoy the manager special but did not drink ,but no they had to leave and go to a restaurant after a long flight . If they are going to offer there services then they should give a 5 star service not. 2 star service.We really do love Embassy suites but would never recommend this one .

  • Stayed October 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Susie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review, October 21, 2013
Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities, and we regret this was not your impression. We will use your comments as part of our ongoing service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Palm Desert

Property: Embassy Suites by Hilton Hotel Palm Desert
Address: 74-700 Highway 111, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites by Hilton Hotel Palm Desert 3*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to the Embassy Suites Palm Desert hotel - where outstanding accommodations and superb hospitality await you in the heart of beautiful Palm Desert, California! Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room hotel suites, complimentary cook to order breakfast, complimentary wine and beer Manager's Reception in the Evengins, with either majestic mountain or lush courtyard view. Each of our Palm Desert hotel suites is equipped with a range of amenities, designed to make your stay with us in Palm Desert, CA as comfortable and enjoyable as possible! ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites Hotel Palm Desert Palm Desert
Embassy Suites Palm Desert
Palm Desert Embassy Suites

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