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“Served a purpose”

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Courtyard Palm Desert
Ranked #15 of 22 Hotels in Palm Desert
Hampshire
Level 6 Contributor
248 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Served a purpose”
Reviewed October 23, 2013

We needed a hotel close to a friend's house & this fitted the bill. It wasn't anything special & looked older than I expected. It didn't seem as nice as other Courtyard properties we had used. Although on a main road it was quiet to sleep. We had a room overlooking the pool area. The bedroom was a fair size but the bathroom was poorly planned. It was small with a washbasin outside & the bathroom door opened against the washbasin so was totally impractical. We find that invariably we are both trying to get ready at the same time & having bathroom facilities big enough to share is crucial. We didn't have the breakfast package or eat at the hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pearl65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this review, October 29, 2013
Thank you for staying with us! We appreciate any and all feedback on our services. The restroom facilities are a bit difficult to navigate when multiple users are present and I do apologize for any inconvenience this may have caused you. I hope you wont judge use based on this one experience and will allow us to better serve you in the future. Thank you again for staying with us and we hope you have safe travels.
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250 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
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Los Angeles, California
Level 5 Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 18, 2013 via mobile

Do not stay here. The beds are hard as rocks. I have never slept on a more uncomfortable bed. These are not the typical Marriott mattresses. It's like sleeping on a cement slab. I will never stay here again sorry to say. I didn't get a wink of sleep.

Stayed October 2013, traveled solo
Helpful?
1 Thank BlueBear4356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this review, October 22, 2013
Thank you for sharing your comments with us. We appreciate any and all feedback from our guests. I am very sorry to hear about the bed situation. We change out our beds regularly and will make sure that we are up to date on our mattress rotation. Thank you for staying with us.
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Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 13, 2013 via mobile

This hotel was just okay. For the price, it did the job. If you're looking for ambience or luxury, look elsewhere. Also, beware of "breakfast included" upon check-in. The hotel has a funny way of telling their guests that breakfast is included with their room (three separate times) then trying to charge their guests upon check-out. We called "shenanigans" on being charged and got the breakfast taken off the bill but only after strong insistence by us and basically being called liars by the staff. If you stay here, keep your eyes open and be sure to check your bill!

Stayed October 2013, traveled as a couple
Helpful?
Thank somebeach54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this review, October 22, 2013
Thank you for staying with us in Palm Desert. I do apologize for what happened during your stay with us. Breakfast generally is not included with our hotel however there are room packages that include it. I will be reviewing this with my staff to ensure that mistakes like these do not repeat themselves. Thank you for taking the time and letting us know what happened. I hope you have safe travels on your next trip.
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Philadelphia, Pennsylvania
Level 5 Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 8, 2013

The location is good. The lobby is new and on-par with the newest Courtyard line but the room was not. It was clean and comfy but not as modern as the courtyard I stayed in the night before. Reina, the front desk clerk was awesome and delightful. The pool area was really nice, spacious and well maintained. I would stay there again but prefer the newly renovated courtyard.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrbynum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this review, October 9, 2013
Thank you for staying with us while in Palm Desert! We appreciate you taking the time to post a review for us. We hope you enjoyed your stay in the desert and hope to see you again soon!
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Southern California
Level 6 Contributor
686 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed October 3, 2013

Upon checking into the hotel, I was surprised that I was not upgraded (being Gold) I had to ask. Having said that all my questions and concerns were answered and or addressed. The lobby looks brand new but that is were it stops, the rooms need some updating although they are clean and spacious (I stayed on the ground floor). I found myself having to ask for basic items that come in other Courtyards I have stayed in and to the credit of the hotel they were addressed and taken care of in a timely fashion, but I shouldn't have had to ask for them. The smoke alarm was chirping and even though I was fixed very quickly; why wasn't that caught by housekeeping. With so many choices in the Palm Desert area I don't know if I would be so quick to come back here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heumanntouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this review, October 5, 2013
Thank you for choosing the Courtyard in Palm Desert and for sharing your experience. I do apologize for the inconveniences that may have occurred. I will look into the matter personally to ensure that we our housekeeping department and maintenance are properly checking and reporting items to their managers. We do upgrade our members when we have availability however we do have limited availability. I hope that you will provide us another chance in the future to better serve you and your family. Thank you for staying with us and I hope you have safe travels.
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Rancho Santa Margarita, California
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 1, 2013

Business travel to the area and this is a nice spot to stop. No breakfast included though. Nice desk to work with. Food for sale in the hotel. Nice newer location. Will stay again. Staff friendly and helpful.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missyaandfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnathanKennedy, Manager at Courtyard Palm Desert, responded to this review, August 19, 2013
Thank you for choosing the Courtyard in Palm Desert and for sharing your great experience. Our top priority is to ensure all of our guests feel welcome when staying with us. We hope to see you again next time you are in Palm Desert!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerville, South Carolina
Level 6 Contributor
107 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 8, 2013

This is a well kept property and if passing through this area it's a decent choice. However, if you're planning to visit the area for "fun" it's a bit out of the way. There was no refrigerator just an ice bucket and when it's 113 degrees that's a bit of a drawback. The ironing board could use a new pad; I don't like that cross pattern on my clothes. The air conditioning was very noisy but in that heat it worked well and that's what counts. There's no real restaurant here either but there's a very limited "cafe". Applebee's is next door and it was open. Morton's is close by and so is The Cork Tree but they didn't not appear to be open during the summer. There's a Ralph's market and a Rite Aid in the same complex as the two restaurants and they were handy for drinks and snacks. The room was clean and made up fairly early which was nice. No real issues but I wouldn't go out of my way to stay there again. I did get a very good deal though when booking early so if that's a criteria for you watch for their specials. From that perspective it was a great place for the money.

Room Tip: Facing the pool is nicer than facing the parking lot.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripper123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Palm Desert

Property: Courtyard Palm Desert
Address: 74895 Frank Sinatra Dr, Palm Desert, Greater Palm Springs, CA 92211-2055
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 22 Hotels in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Palm Desert 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Courtyard Palm Desert Hotel Palm Desert
Marriott Palm Desert
Palm Desert Courtyard
Palm Desert Marriott

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