I don't usually post reviews this low. And, if I would only be rating the employees I would give this hotel a 4. But, it is the quality of the hotel itself that is the problem. I noticed that other reviewers have said that the AC was noisy, etc. What an understatement! This hotel has antiquated HVAC systems. When I checked in on a Monday evening the fan in my room was very noisy and the room temperature was 75. I assumed that if I turned down the temperature, went to dinner and came back, the room would be at the temperature I set. Not the case. The fan blew all night without shutting off and the lowest the temperature achieved was 73. I complained in the morning and asked for the problem to be fixed. That next night I returned to the hotel and it sounded like a jet engine was blowing in my room. The room was cool but it was impossible to sleep, watch TV, work, etc. I ended up turning off the HVAC and once again it was 73 degrees in the room in short order. I asked again in the morning for the cooling to be fixed. This time they switched out the entire window unit and it did work better, but still noisy. I spoke with management and understand that the decision has been made to not invest the dollars required to bring the rooms up to speed. If you stay at this hotel, I would recommend you go to your room immediately at check in and determine the coolness and sound level of the HVAC in your room. Some of the rooms are more tolerable than others. As I mentioned, the staff is very nice and will try to accommodate you. They are simply working with systems that are under the expected standards of business or leisure travelers.
Also to note, wireless internet is not available in the rooms. The website says there is wireless internet but wireless is only available in the lobby.
You should also note that cell phone signals are poor here. That is not the fault of the hotel, but it adds to the problems you will experience.
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- Also Known As:
- Courtyard Palm Desert Hotel Palm Desert
- Marriott Palm Desert
- Palm Desert Courtyard
- Palm Desert Marriott