Overall, a good experience with a few critical problems listed below; a few key improvements however could make this a flagship Marriott property .
I stayed 5 nights and the front desk staff during check in could not have been more friendly and helpful with suggestions for dining and local attractions. Hats off to Nicole especially who really was helpful in extending my stay and was also very friendly and courteous
Responsive, kind, hardworking staff that went the extra mile to clean my room and provide extra towels and pillows (Marriott’s feather pillows are WONDERFUL!!) Flor, Beto, Dahlia and Oliva really made my room stay even more comfortable. Thank you!
Room 334 is a great King size room with an excellent view of the pool and surrounding mountains. Large balcony for relaxing with a cup of tea or wine ! Unfortunately, there are many people who use the balconies for smoking; Marriott prohibits smoking on the property except in a single designated area near the pool; however people still do and it blows into your balcony area while trying to relax outside.
Unfortunately, the night shift (auditors) were not very attentive to customer service/answering the phone (I finally gave up Wed night after no one answered after waiting and calling back several times to make a wakeup call. When I called my last day at 6 a.m. and asked for a 1:30 p.m. Late checkout as a Marriott Rewards member benefit. Allisha (sp?) tersely stated “1 o’clock is the latest” and I said fine and hung up. A few minutes later she called back and said the log books would allow it this one time (?) and hung up. (The hotel is not at capacity this time of year due to the hot summer season) I relegated her rudeness to poor customer service skills/training and have written a follow-up as well to Marriott customer relations. Also while checking out, I observed a front desk clerk berating and harassing a guest for making a suggestion about better customer relations. The clerk (Michael) yelled at the guest and told him not to question him and lighten up. When the guest asked for the mgr, the clerk yelled. “He’s not here”!! I advised the gentleman to contact guest relations immediately and report the incident.
Internet bandwidth is completely unacceptable (10 Mb LAN and no wireless access in the rooms!!) in this day and age of media rich websites and VPN access.. Authenticating to my VPN was an complete exercise in futility. As a hotel that caters to business professionals, additional bandwidth in the rooms should be an immediate priority.
Palm Desert is very warm this time of year (110 degree temps are normal) and an air conditioned room is not optional. The units in the rooms unfortunately are prone to “icing up” in the air intake vents which shuts down the unit even with the thermostat set at 72. Although maintenance was responsive to “deicing”, it occurred multiple times during my stay and I had to remove the cover of the unit to allow it to “thaw”. Very frustrating as well as difficult to keep the temp at a comfortable level. Hopefully, mgmt will recognize these issues and turn this into a great place to stay again.
- Official Description (provided by the hotel):
- Sparkling-new renovations, plenty of creature comforts, and a simply unbeatable location: the Courtyard Palm Desert is a veritable oasis for guests on business trips, weekend getaways, and family vacations. With a recently renovated lobby, a gorgeous onsite restaurant, The Bistro, and an array of modern amenities including tennis courts, our Palm Desert hotel suits even the most seasoned of travelers. There's a wealth of activity outside our doors, too. Indulge in jaw-dropping views of the Santa Rosa Mountains. Go for par at over 30 golf courses nearby, including Desert Willow Golf Resort, or try your luck at area casinos. A shoppers' paradise awaits nearby at the renowned El Paseo Shopping District, while natural beauty abounds at Mt. San Jacinto, easily accessible by the Palm Springs Aerial Tramway. Come see what's in store at one of the top hotels in Palm Desert, CA, then book your getaway online today. ... more less
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- Also Known As:
- Courtyard Palm Desert Hotel Palm Desert
- Marriott Palm Desert
- Palm Desert Courtyard
- Palm Desert Marriott