First things first - this is NOT a resort like some people are saying or thinking. It's a Marriott Vacation Club - they are villa/condo type properties. If you travel at all or stay in these types of places, they you will be very happy with your stay like we were. There is no room service because again, it's a vacation club - it's not a resort. They don't have the exact same amenities as say the JW Marriott which is a resort. If you want that, then don't book here. You'll get a kitchen with basic utensils, dishes, glasses and such, but don't expect a full gourmet kitchen full of every gadget known to man.
We had a beautiful one bedroom villa in building 848 (2267) and it was fabulous. We had called two weeks prior and requested a second floor corner unit and our request was met. If you don't mind hauling all your luggage up the stairs, then I would highly recommend the second floor. First floor units, you will hear everyone upstairs walking, closing doors, moving chairs, etc. Be warned. Even with our neighbor next door, we could hear their TV full blast through the walls. Thankfully, they went to bed early so we didn't have to listen to it all night long.
Our room was very clean (no bugs like I think some have had issues with) and we had a gorgeous view of the 7th hole with the mountains in the background. We had a separate dining room area, a living room, bar counter space with chairs if we wanted to eat in the kitchen and the bedroom had a huge sunk in tub and separate vanity and in a separate room was a big walk in shower with another vanity and toilet. We also had a washer and dryer in the unit which was handy. We had daily maid "freshening up" service which they just make the bed (not changing the sheets) and replenishing towels, soaps, shampoos, paper towels, dish soap, etc. Not sure if we just stayed on a good weekend or what as I know there are a lot of complaints on here about lack of housekeeping services.
We had requested a crib and a high chair and when we got to our room it was there. I wished I had known that the crib was really a pack and play - so I could have figured out something else. My son doesn't sleep that well in it and I don't blame him - the "mattress" is a piece of cardboard with a small layer of foam on it. But we adapted and didn't let it ruin our time there.
My two biggest complaints were one being the shampoo/soaps. They are definitely not a Category 6 level product - it was called Fresh Kiss or something like that and it was so sugary smelling and I felt unclean after using it so much so that we ran to Target to get our own stuff. My second complaint was the front desk/check in. The staff wasn't very friendly and we were continually told our room would be ready in 15 minutes.... well three plus hours later, after 5:15 our room was ready. We checked in at 1:30 and figured our room wasn't ready since check in was at 4, but they said that they should be able to get us in early. We went and hung by the pool so it wasn't that big of a deal, but we had our 11 month old son with us so it would have been nice to have been told a more realistic time so we could adjust for naps and his feedings.
All in all, we had a wonderful stay - the property is beautiful with tons of pools, activities and of course golf. We would definitely come back for another stay sometime in the future!
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- Also Known As:
- Marriott`s Desert Springs Villas Ii Hotel Palm Desert
- Marriotts Palm Desert
- Marriott Palm Desert
- Palm Desert Marriotts
- Palm Springs Marriott